Contact Center Associate

Responsibilities Serve as a primary point of contact for Credit Union of Atlanta members via telephone, email, and fax Provide exceptional service, addressing member needs, supporting account and loan inquiries Identify opportunities to cross-sell products and services Verify the identity of each caller to maintain member security and confidentiality Accurately document all interactions and account activities during each member contact Assist members with account transactions such as transfers, payments, stop payments, check requests, and file maintenance Open and close accounts and initiate membership and loan applications via telephone Research and resolve issues related to deposits, withdrawals, loan payments, overdrafts, fees, and other account discrepancies Support members in using electronic services including online banking, mobile banking, remote deposit, and bill pay Set up and troubleshoot home banking and online bill payment services Process loan payments, account deposits, withdrawals, and temporary checks as needed Transfer calls to appropriate departments when further assistance is required Actively identify and recommend products or services that meet members' financial needs Consistently deliver a professional, courteous, and member-focused experience Requirements Excellent verbal and written communication skills Strong problem-solving and decision-making abilities Ability to multitask in a fast-paced, contact center environment Detail-oriented with strong organizational skills Proficiency with digital banking platforms and standard office software Commitment to delivering outstanding member service Core Competencies Demonstrates expertise in member service and account management, with proficiency in digital banking platforms and strong problem-solving abilities. Capable of effectively communicating and multitasking in a fast-paced contact center environment. #J-18808-Ljbffr Jobtailor