Team Lead

Team Lead

Responsible for assisting in the oversight of gym operations to ensure positive member experience. Essential duties and responsibilities include:

• Assist in training and developing staff.
• Assist in member service oversight making sure all staff provide great customer experience.
• Very involved in front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls.
  • Assist in member check-ins, sign-ups, cancellations, and updating member account information.
  • Great/meet potential members and provide gym tour.
  • Assist to facilitate member service issues and questions.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensuring adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist overseeing cleanliness and appearance of gym.
• Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.

Essential behavior requirements include: customer service, listening, problem solving, diplomacy, and communication. Minimum qualifications include honesty, good work ethic, strong customer service skills, strong communication, organizational and leadership skills, and basic computer proficiency. Physical demands include standing and walking at least 75% of the shift, talking in person or on the phone at least 75% of the shift, and must be able to lift to 50 lbs. less than 30% of the time.

Benefits include Dollars for Scholars Program, Employee Appreciation Program, Free Membership for self and one family member or friend, Team Member Support Team, Health, Dental and Vision Insurance, Critical Illness Insurance, Short Term Disability Insurance, Accident Insurance, Voluntary Life Insurance, Pet Insurance, HSA, and Advancement Opportunities.