Assistant Site Manager

This role supervises and directs the administration and efficient daily operations of a primary or satellite field location that delivers, services and picks up durable medical equipment. This role supports profitability objectives through the effective management of operations and fulfillment of durable medical orders, warehouse and inventory management and labor. This position is considered a safety sensitive position.

Responsibilities:

• Increases the primary or satellite site’s level of effectiveness by recruiting, selecting, orienting, training, coaching and managing the performance of warehouse and delivery technician staff in a manner that embraces Dragonfly Health values of compassion, service, integrity, innovation and growth.
• Oversees and supervises primary or satellite site operations to ensure that all office and warehouse procedures and controls are aligned with Company standards as well as federal, state and accreditation and guidelines. This includes but is not limited to training for and enforcement of safety standards, fleet management, inventory control, equipment handling and warehouse conditions.
• Participates in the development, review and maintenance of site budgets. This includes but is not limited to monitoring staffing levels and related labor costs, site expenditures, fleet repair and maintenance, asset equipment utilization and inventory. Works with local leadership to adjust operations when necessary for budgetary alignment or unanticipated activity.
• May receive daily orders and review mapping of routes. May confer with dispatch to modify routes and ensure that time constraints are met. Dispatches and/or fulfills orders as appropriate.
• As needed, drives a route to include timely delivery or pick up of DME. Breaks down, loads and segregates DME and supplies following established procedures. This includes but is not limited to following standard operating procedures for scanning DME, personal protective equipment, handling contaminated equipment, completing patient instructs and safety assessments, and drivers logs.
• Supports DME Technicians by preparing trucks for delivery, pulling stock, staging equipment, and loading equipment on trucks. Adheres to safety standards and standard operating procedures, including conducting pre-trip inspections. Ensures service targets are met by effectively scheduling, supervising, and participating in delivery activities during business and after-hours.
• May conduct or supervise inventory counts, recovery procedures of all lost and damaged equipment, equipment marking and tagging procedures, and the verification of equipment for proper working condition and sanitization
• Supervises and/or receives new equipment, following standard operating procedures. This includes, but is not limited to reconciling purchase orders, receiving, preparing, barcoding and scanning equipment.
• Organizes on-going staff meetings, training activities and continuing education on equipment, new procedures and processes.
• With the appropriate sense of urgency and dedication to service, addresses and resolves non-routine and escalated service related issues and challenges from patients, hospices and others. Ensures relationships and service integrity are maintained while implementing win-win outcomes.
• Assists local leadership in developing, interpreting and implementing new polices as requested or appropriate
• Also maintains a presence in the immediate market to maintain and build relationships. This may include performing and hosting in-service trainings, visiting clients and proactively communicating to ensure open channels of feedback.

Supervisory and Management Training:

• Direct supervision of Durable Medical Equipment Technicians and warehouse staff. This includes but is not limited to recruitment, attraction and performance management for staff.

Knowledge Skills and Abilities:

Education, Licensure or Certification:

• Knowledge of general business management as normally obtained by the completion of a Bachelor’s degree in business is preferred
• A current state issued driver’s license is required and must be active and valid the last three consecutive years. In markets that dispense liquid oxygen, a Commercial Driver’s License and Hazmat endorsement are strongly preferred
• A confirmed driving motor vehicle record (MVR) successfully demonstrating no major violations in the past three consecutive years, no more than two minor violations with no at-fault accidents in the past three years months, no more than two at-fault accidents with no moving violations in the past three years and no more than one moving violation if combined with one at fault accident in the past three years

Work Experience or Related Experience:

• The ability to supervise the daily operations of a site, as described, as normally obtained through 1 years of progressively responsible experience. Experience managing P&L responsibility is preferred
• At least 6-12 months of proven experience in a senior or lead role in which incumbent provided direction, training, coaching or guidance to others
• Experience in the healthcare or medical fields in which incumbents have worked with durable medical equipment is strongly preferred

Specialized Knowledge, Skills & Abilities

• Ability to supervise a team of technicians and create a highly supportive environment
• The knowledge and ability to operate smart devices (e.g., smart phone, tablets), computers and hand-held scanning devices are required
• Strong interpersonal skills and customer service skills are necessary as is the ability to remain customer service oriented during situations in which clients, patients or caregivers may be frustrated or upset
• A good knowledge of mapping systems to be able to coordinate and dispatch routes as described
• The ability to present information and communicate across all levels and externally to vendors, clients and customers is essential
• The ability to operate a 14-16-foot box truck in a safe manner is essential
• Good organizational, leadership and decision-making skills are required to perform the functions as described
• Must have the ability to confidently embrace challenges and lead a team. Able to directly motivate and supervise others to achieve maximum performance
• Ability to interact professionally and cooperate with all levels of management, outside vendors, clients and patients
• The ability to protect and maintain the confidentiality of patient protected health information and follow standard operating procedures to ensure compliance with accreditation and HIPPA is required

Equipment:

• Ability to utilize basic tools e.g., wrench, screwdrivers etc. to set up durable medical equipment
• Smart devices (e.g., smart phone, tablets), computers and hand-held scanning devices
• A 14-16-foot box truck

Physical Requirements:

• Incumbents must have the ability to lift, carry, push and pull durable medical equipment that weighs up to 80 lbs. intermittently throughout the day (25%-50% of the day)
• The ability to maintain a flexible schedule to accommodate unplanned events and participate in an on-call rotation is essential