Customer Experience & Education Consultant

Job Title: Customer Experience & Education Consultant

Pay Rate: $40.99/hour on W2
Location: 501 West 30th Street, New York, NY 10001, United States - Hybrid - 2 days office
Start Date: May 5, 2026
End Date: December 31, 2026

Required Qualifications

• 5+ years of experience in customer experience (in-store and/or online)
• 3+ years of experience in learning content creation (digital and physical)
• Proven project management experience
• Strong communication skills
• Strong organizational and time management skills

Preferred Qualifications

• Retail or customer-facing experience
• Strong writing experience
• Experience with E-learning software/authoring tools
• Experience in in-person meetings and event planning

Key Responsibilities

1. E-Learning Project & Content Management

• Manage end-to-end e-learning projects , preferably in digital e-commerce or learning environments
• Collaborate with multiple vendors to deliver a seamless learning experience
• Oversee and maintain brand e-learning content across platforms to ensure consistency and adoption globally

2. Educational Content Creation

• Develop, write, and produce educational content , including:
  • Product education
  • Experience-based learning
  • Digital training and upskilling programs
• Create video-based learning content , such as product demonstrations and tutorials
• Stay updated on customer experience trends across social media and retail environments

3. Customer Experience Expertise

• Apply deep understanding of customer behavior and engagement
• Identify what drives positive customer experiences both in-store and online
• Support strategies that enhance customer satisfaction, retention, and brand connection
• Contribute to learning design and community upskilling initiatives

4. Global Market Collaboration

• Partner with global teams to support education program rollouts
• Gather feedback from markets to improve service education initiatives
• Collaborate cross-functionally with teams such as:
  • Marketing
  • Social Media
  • Communications
  • Digital
  • Beauty Tech

5. Reporting & Performance Tracking

• Track and analyze service KPIs across regions/markets
• Monitor performance and follow up to ensure continuous improvement

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.