Ankeny, IA - Server - Sterling's (28362)

Server Position at B&B Theatres

Ankeny, IA - Server - Sterling's

Ankeny 12 - Ankeny, IA 50023

Overview

Position Type: Part Time

Job Shift: Any

Education Level: None

Travel Percentage: None

Category: Restaurant - Food Service

Description

Each job at B&B Theatres is different and requires varied levels of experience, knowledge, and competency. Each position, however, contributes to the same goal: creating experiences for our guests that are magical, meaningful, and memorable.

Whether you are applying for a position as a frontline employee, a manager, a member of the payables team, facilities maintenance, kitchen staff or bartender, your end goal is the same.

We want all members of our employee family to find joy in their work and have fun as they work together to bring the magic of the movies and incredible entertainment experiences to our guests.

Your job is to fulfill your delegations as outlined here, sure, but also to embrace and represent our core values: family, fun, innovation, joy, and integrity. Knowing and living those values will bring professional satisfaction to you and ensure that our guests experience the magic they expect from B&B Theatres.

Please note: Our theatres are open 365 days a year, and holidays are often our busiest times. While we value family time, flexibility in scheduling is important.

Job Overview:

As a Server at B&B Theatres, you will play a vital role in providing outstanding guest service within our food and beverage operations. You will be responsible for taking and delivering food and beverage orders, ensuring order accuracy, processing payments, and maintaining a clean and welcoming environment for our guests. Your primary focus will be to enhance the guest experience through attentive and friendly service.

Key Responsibilities:

• Greet guests in a welcoming and professional manner.
• Present menus, answer questions about menu items, and make recommendations.
• Accurately take food and beverage orders and efficiently enter them into the point-of-sale (POS) system.
• Relay orders to kitchen and bar staff, ensuring clear and accurate communication.
• Serve food and beverages to guests promptly and professionally.
• Monitor guest satisfaction, proactively address any concerns, and take appropriate action to resolve issues.
• Process guest payments accurately, including handling cash and credit card transactions.
• Prepare and present guest checks that clearly itemize costs and applicable sales taxes.
• Assist food preparation staff with tasks as needed to ensure efficient service.
• Perform pre-shift and post-shift duties, including polishing silverware, stocking ice bins, and completing other assigned tasks from the General Manager or designated lead.
• Maintain a clean and organized work area, including guest tables.
• Adhere to all food safety and sanitation regulations.
• Comply with all company policies and procedures, including those related to responsible alcohol service.

Qualifications

General Qualifications:

• Must be at least 18 years of age at the time of hire, 19 years of age if working at Grand Island, NE location.
• Demonstrates a positive and enthusiastic attitude.
• Possesses the ability to work effectively under pressure in a fast-paced environment and collaborate successfully with bussers, cooks, and other team members.
• Previous experience in a customer service role within a fast-paced environment is highly desirable.
• Must successfully complete an online training course for the responsible serving of alcohol.
• Possession of a valid Food Handler's Certification as required by local County regulations.

Essential Functions

• Greet and interact with guests in a professional and courteous manner.
• Take and accurately deliver food and beverage orders in a timely manner.
• Serve food and beverages, ensuring proper presentation and quality standards.
• Coordinate with kitchen staff and other team members to ensure smooth service and guest satisfaction.
• Clear and reset tables, maintain cleanliness of dining areas, and replenish supplies as needed.
• Handle cash and process credit card transactions accurately using point-of-sale systems.
• Assist with other operational tasks as assigned to support overall restaurant efficiency.
• Work independently or collaboratively to manage multiple tasks and guest needs simultaneously.

Physical Demands

• Ability to remain in constant motion and maintain sufficient stamina throughout the work shift.
• Frequent use of hands and arms to handle plates, utensils, trays, and other service items.
• Ability to stand, walk, and sit for extended periods during a work shift.
• Ability to bend, stoop, kneel, crouch, and reach as needed to perform duties.
• Ability to lift and transport items weighing up to 35 pounds safely.
• Mental stamina to coordinate multiple tasks, manage guest interactions, and work effectively in a fast-paced environment.
• Ability to work in environments with variable noise levels, lighting, and temperature conditions.

These essential functions and physical demands are representative of the requirements necessary to perform this role. Employees must be able to carry out these functions with or without reasonable accommodation.