Front Desk Clerk

Front Desk Clerk

Join the Hilton Resorts Corporation as a Front Desk Clerk at Hotel Blake! In this role, you'll be the face of our award-winning resort, ensuring an exceptional guest experience from check-in to checkout.

Wonderful opportunity to join the 161-room Historic Hotel Blake, located in the heart of the Printer's Row neighborhood in downtown Chicago. We have been named number 58 on Yelp's "Top 100 Places to Stay" list, attributable to our inspired hospitality mindset. We encourage you to join our service-oriented team where we strive to provide our guests with memorable experiences, while building our individual hospitality skills toward career growth opportunities.

Pay: $18.50 hourly

Here's why you will love it here:

• Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

As a Front Desk Clerk, you'll play a vital role in creating a warm and welcoming atmosphere for our guests. Your primary responsibility will be to register guests upon arrival, providing them with a seamless and efficient check-in process. Throughout their stay, you'll maintain open lines of communication, ensuring their needs are met and any issues are promptly addressed. Your friendly and professional demeanor will leave a lasting impression, contributing to our reputation for inspired hospitality.

• Greet and register guests upon arrival, ensuring a smooth and efficient check-in process.
• Communicate with guests throughout their stay, addressing any inquiries or concerns promptly.
• Maintain a clean and organized front desk area, ensuring a pleasant and professional environment.
• Process guest payments, handle cash transactions, and maintain accurate records.
• Answer incoming calls and provide information to guests and potential visitors.
• Assist with guest room assignments, ensuring an optimal match based on preferences and availability.
• Handle guest requests for services, such as room service or concierge assistance.
• Collaborate with other hotel departments to ensure a coordinated and seamless guest experience.
• Stay updated on hotel promotions and special offers, promoting them to guests as appropriate.
• Maintain a high level of customer service, ensuring guest satisfaction and loyalty.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

To fulfill this role successfully, you'll need to possess the following minimum qualifications and experience:

• High school diploma or equivalent; relevant post-secondary education in hospitality or tourism is an asset.
• Previous experience in a front desk or customer service role, preferably in the hospitality industry.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with guests and colleagues.
• Strong organizational skills and attention to detail, ensuring accurate record-keeping and efficient workflow.
• Proficiency in using computer systems and front desk management software.
• Ability to work flexible hours, including weekends and holidays, to meet the needs of the hotel's operations.
• Customer-oriented approach, with a passion for delivering exceptional service and creating memorable guest experiences.
• Willingness to learn and adapt to new technologies and systems used in the hospitality industry.
• Excellent problem-solving skills, with the ability to handle guest inquiries and resolve issues effectively.
• A positive and friendly demeanor, representing the Hilton brand with integrity and professionalism.