Shop Manager

About The Job Client is a veteran glass and mirror business licensed and bonded in the State of Florida. Based in Orlando, the company focuses on delivering dependable, high-quality workmanship for residential and commercial customers. Client is committed to complete customer satisfaction through reliable service and attention to detail. Team members join a close-knit environment where craftsmanship and customer relationships are highly valued. Role Description The Shop Manager is a full-time, on-site role based in Orlando, FL, responsible for overseeing daily operations in the glass and mirror shop. This role includes supervising shop staff, coordinating work schedules, and ensuring projects are completed safely, accurately, and on time. The Shop Manager will manage inventory and materials, maintain equipment and shop cleanliness, and ensure compliance with company policies and safety standards. Day-to-day responsibilities also include resolving customer issues, supporting installations and fabrications as needed, monitoring quality of workmanship, and working closely with leadership to improve processes, customer experience, and overall shop performance. Qualifications Candidates should possess strong Store Management and Operations Management skills to oversee shop activities, workflow, and resource allocation. Candidates should possess excellent Customer Service and Customer Experience skills to address inquiries, resolve issues, and maintain high satisfaction levels. Candidates should possess effective Communication skills to coordinate with team members, vendors, and customers, and to provide clear instructions and updates. Previous experience in a shop, construction, or glass/mirror environment is highly beneficial, including familiarity with tools, materials, and safety practices. Ability to lead and motivate a team, prioritize tasks, and work in a fast-paced, hands-on environment. Basic computer skills for scheduling, inventory tracking, and documentation; bilingual abilities are a plus. Must have experience using a Rhino Fab #J-18808-Ljbffr