Office/Administration - Customer Service Support Lv1
Omni Inclusive
Customer Service Representative
Schedule: Mon to Fri / 8 AM to 5 PM EST (Saturday as needed - on holiday season). Mode of interview: In person or Virtual. Skill: Communication skill, minor computer work, attention to detail.
Customer Service Reps are critical to our business. They handle calls for online orders and help to assist in selection of products and item options available to our customer base.
60% Provide a high level of customer service for retail customers and the retail employees and enter and monitor orders in the retail operating system Netsuite. Communicate effectively with warehouse and store employees to ensure customer orders are processed as requested by the customer.
20% Problem solve as related to the service and sales function of the role.
20% Assist with special orders, projects, and general warehouse, shipping, and packing operations as needed.
High School diploma (Minimum) Customer Service Experience - (preferred) Excellent communication skills Needs strong organizational skills and knowing how to prioritize tasks
The Customer Service Support 1 Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment. In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.
Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed.
Assist in updating internal stakeholders on order status and any issues.
Support the generation of order related documents as outlined in established processes.
Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment.
Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.
Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customer facing customer service representatives.
Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff. Other duties as assigned
Minimum Qualifications: High school diploma, secondary education level or equivalent Two years of related work experience.
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