Child Support Workforce Trainer/Writer/Instructional Designer (R25-46)

Location: Albany, NY Category: Research Foundation Careers Job Type: Exempt Posted On: Fri Sep 26 2025 Job Description:

The Professional Development Program (PDP) of the University at Albany's Rockefeller College seeks a service-minded individual who is committed to performing high-quality work to fill a Child Support Workforce Trainer/Writer/Instructional Designer position within PDP's Child Support Training and Outreach Project in Albany, NY

Description of Duties:

Under the direction of the Department Manager, position works independently or with other members of the Child Support Training and Outreach Project team in support of completing contract deliverables related to the development and delivery of child support training and specialized support activities in the Office of Temporary and Disability Assistance's (OTDA) Child Support Services (CSS). Duties include, but are not limited to:

• Designing/developing courses in a team setting from concept to completion; applying knowledge of adult learning principles when designing courses.

• Gathering and analyzing needs data through focus groups, site visits, surveys, job task analysis, policy and practice review to revise current or develop new trainings.

• Writing clear and detailed content documents for use in training programs and program support/information systems.

• Developing presentation materials that most effectively support training delivery.

• Designing and conducting effective evaluation components for project activities; analyzing results and uses in revising current or developing new offerings.

• Delivering training or other presentations.

• Takes lead responsibility for completing project activities by preparing and writing detailed plans, assigning tasks, monitoring progress, and bringing project to completion.

• Collaborating with other project team members and completing work activities within a shared Windows-based computer environment.

• Keeping abreast of sponsor requirements and priorities related to completing project activities; following established protocols for working within field-based environment located at OTDA.

• Contributing to quarterly or other routine or periodic reports.

Job Requirements:

Minimum Qualifications:

• Bachelor's degree from a college or university accredited by a USDOE, or an internationally recognized accrediting organization.

• Minimum three years' professional full-time work experience.

• Experience preparing and delivering training or informational presentations in person or via live, remote technology-based delivery methods; or experience teaching (6th grade - college).

• Experience with at least one of the following: developing and writing content for curricula/training materials; creating and writing content for job aids, user

• guides, procedural/reference manuals, or automated help systems; or writing scripts or storyboards for instructional videos.

• Strong written communication skills including writing, proofreading, and editing skills with demonstrated proficiency with English language grammar/usage.

• Strong oral communication and presentation skills; demonstrated ability to speak clearly and confidently as a trainer/presenter.

• Able to manage time effectively and deal with multiple priorities.

• Strong interpersonal skills with strong team and customer orientation.

• Experience using a computer for work productivity such as shared calendar, document sharing, document templates, spreadsheets, and presentation tools

• preferably MS Outlook, SharePoint, Word, Excel and PowerPoint.

• Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community.

• Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging, relative to their role.

• Willing and able to travel throughout NYS, including to areas not served by public transportation, to conduct work activities.

• Able to lift and transport training materials (up to 40 pounds) or equipment (laptops, projectors).

Preferred Qualifications:

• Master's degree from a college or university accredited by a USDOE, or an internationally recognized accrediting organization.

• College degree(s) in one of the following fields: education, instructional design, a social science, library/information science, communication, or English.

• Experience with NYS child support enforcement or other social service/public welfare programs.

• Experience designing, developing, and delivering adult workplace training programs that follow adult learning theory and an instructional design process.

• Experience developing training for automated data management systems related to casework or accounting.

• Experience with gathering content for writing reference or training materials by interacting with subject matter experts or by researching, reading, and

• interpreting source documents such as organizational policy/procedural materials.

• Experience with or ability to learn HTML, Adobe design tools, Camtasia, or other software including presentation tools, and web-based training or meeting delivery tools such as Webex.

Additional Information:

Salary Range: 70,000 - $74,500 (annual)

Federal law and regulations require notice to all prospective employees regarding crimes that have occurred on campus in the current three-year period. Please refer to the following website for the complete Annual Security Report ("Clery Report"): (

As an Equal Opportunity/Affirmative Action Employer, The Research Foundation for SUNY will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.

The Research Foundation for The State University of New York offers exceptional benefits such as healthcare, dental, vision, pension plans, competitive pay, generous paid time off, tuition assistance, life insurance and long-term disability insurance. The University at Albany offers a variety of performing arts, world class libraries, and competitive sporting events.