Manager III Content Process Standards & Training

Position Overview Category/Area of Expertise: Training & Continuous Improvement Job Requisition: 502381 Address: USA-ME-Scarborough-145 Pleasant Hill Rd Store Code: Continuous Improvement & Training (5174377) The Manager of PS&T Content is responsible for leading the development, implementation, and ongoing management of training materials, learning platforms, and content strategies that support organizational growth and operational excellence. This role sits within a broader training and continuous improvement team and plays a key part in driving employee capability, engagement, and performance. The manager will genuinely care about team development, lead inclusively, and empower collaboration while applying strong business acumen, analytical insights, and systems expertise to deliver impactful learning. Work Schedule Flexible/hybrid schedule: 3 in‑person days at one of our core locations and 2 remote days. Core office locations include Salisbury, NC; Quincy, MA; Carlisle, PA; Scarborough, ME; Hyattsville. Key Responsibilities Design and maintain engaging, scalable training materials across multiple formats (digital, instructor‑led, microlearning) to meet diverse learner needs, ensuring content meets compliance and business goals while inspiring learners. Oversee learning management systems (LMS) and other digital platforms to ensure seamless delivery and tracking of training programs, improving usability and reporting through collaboration with IT and vendors. Manage and develop a team of content creators, instructional designers, and training specialists, prioritizing growth through coaching, feedback, and career development opportunities. Build collaborative partnerships with subject matter experts, operations leaders, and HR to identify training needs and improvement opportunities, ensuring initiatives are relevant, actionable, and support business priorities. Use data and learner feedback to refine content and delivery methods, applying strategic business planning principles to align training initiatives with organizational priorities and promote a culture of continuous learning. Qualifications Bachelor's degree or equivalent related work experience or 5‑7 years of related work experience. 5‑7 years of experience managing a team responsible for the design and implementation of training programs. 5 years of experience designing training programs for a small or medium‑sized organization. Proficiency in Microsoft Outlook, Teams, Visio, Word, PowerPoint, SharePoint, LMS, and Excel. Ability to interpret data, identify trends, and apply insights to improve training effectiveness. Strong written and verbal communication skills for creating clear content and stakeholder updates. Skilled at working cross‑functionally and fostering partnerships to gather input and validate content. Ability to coach, mentor, and create an environment where diverse perspectives are valued. Capacity to manage challenges constructively and adapt solutions to changing needs. Proficiency in administering and maintaining LMS platforms (e.g., SuccessFactors, Cornerstone). Experience with e‑learning authoring tools (Articulate Storyline, Captivate), video editing software, and graphic design basics. Ability to use Excel, Power BI, or similar tools for reporting and insights. Familiarity with SharePoint, Teams, and other tools for content sharing and communication. Understanding how to leverage technology to streamline training delivery and track performance. Preferred Qualifications Lean or Six Sigma experience. Master’s degree preferred. Salary ME/NC/PA/SC Salary Range: $120,960 - $181,440 IL/MA/MD/NY Salary Range: $139,120 - $208,680 Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws. #J-18808-Ljbffr