Client Service Representative

Front Desk ReceptionistThe American Animal Hospital, a busy 3 doctor practice located in Randolph NJ, is seeking a dedicated team player to join our team at the front desk! Our ideal applicant will have experience in a fast paced environment with a strong ability to multi-task and prioritize various job functions. Our receptionists are the first and last impression that every person has at our hospital and because of this we take great pride in our relationship with our clients. Strong interpersonal skills are a must as well as contributing to the team dynamic. For this reason we prefer applicants with experience dealing with clients face to face as opposed to over the phone. Must have experience in a veterinary or medical setting with the ability to work evenings and weekends. We offer competitive benefits plus a 401(k).Responsibilities:Answer a high volume of phone callsProvide information about our products and servicesChecking in/out clientsDocument and update patient recordsCoordinate and schedule appointments and surgeriesProcess invoices and paymentsRespond to client emails/texts and process faxesCommunicate with doctors and technical staff to ensure pet health care needs are taken care ofVarious other clerical duties as assignedQualifications:Previous experience in customer service in veterinary or medical settingAbility to build rapport with clientsAbility to prioritize and multitaskPositive and professional demeanorExcellent written and verbal communication skills