Manager, Digital Deposit & Payment Operations

Digital Banking Payments Team Leader

Incorporated in 1834, Hingham Institution for Savings is one of America's oldest banks. The Bank provides commercial mortgage and relationship banking services in Boston, Nantucket, Washington, D.C. and the San Francisco Bay Area. Publicly-traded but family-run since 1993, our objective has been to build one of America's great banks, characterized by superior long-term financial results, a fortress balance sheet that provides unquestionable assurance to our depositors, and an enduring culture of growth and success. We have a small, entrepreneurial team - just under 100 people - and we hold ourselves to high standards. The Digital Banking Group at Hingham is a high impact, hybrid team responsible for the operational backbone of the bank's digital banking functions. This group manages the critical flow of deposit and payment systems (ACH, Wire, Debit, and Check), and oversees consumer facing digital tools.

About the Role

As the leader of the Digital Banking payments team, you will have full operational ownership of the bank's payments ecosystem. Reporting to the Vice President of Digital Banking, you will function with a high degree of autonomy, serving as the primary architect for daily operations and the strategic lead for payment initiatives.

You aren't just managing a department; you are scaling a critical business function. You will lead the digital banking payments team driving operational excellence and ensuring our digital payment products remain competitive and resilient. The right candidate is a decisive leader who thrives on independence, transforms ambiguity into strategy, and possesses the technical experience to partner with executive leadership.

Responsibilities

• Operational Leadership: Independently lead and manage the team responsible for the full lifecycle of payment activities (Wires, ACH, Debit). You own the accuracy, speed, and integrity of these channels, ensuring strict adherence to Regulation E, OFAC, NACHA, and Mastercard rules.
• Strategic Problem Solving: Serve as the dedicated point of contact escalation point for complex vendor and internal issues. You are empowered to make critical decisions that resolve technical hurdles and optimize channel performance.
• Process Transformation: Continuously evaluate and re-engineer workflows to eliminate inefficiencies. You will define and execute strategies to scale payment technologies, directly impacting the client experience and the bank's growth trajectory.
• Product & Strategy Development: Build out and utilize data analytics and reporting insights to drive strategic business decisions and optimize operational processes.
• Risk & Fraud Management: Architect and oversee robust fraud mitigation strategies. You will balance sophisticated risk monitoring with a seamless client experience, making the final call on rule performance and loss-prevention tactics.
• Cross-Functional Partnership: Act as the primary liaison between Digital Banking Payments Team and other departments. You will represent the group in high-stakes collaborations to solve bank-wide challenges and enhance the customer journey.
• Audit & Compliance Governance: Lead the coordination of all internal and external audit efforts. You are the subject matter expert for auditors and regulators regarding Digital Banking controls and compliance.
• Incident Command: Direct the response to operational incidents, from identification and scope assessment to remediation and high-level communication with internal and external stakeholders.
• Talent Development: Build and mentor a high-performing team. You will set the vision, establish clear performance benchmarks, and foster a culture of accountability and professional growth

Requirements

• Executive Presence: Substantial experience in a leadership capacity within Deposit Operations or Electronic Payments, with a proven track record of running independent, high-output teams.
• Strategic Autonomy: A self-starter who thrives when given the "what" and "why," and independently determines the "how." You are resilient in the face of ambiguity and comfortable making impactful decisions.
• Risk Management Expertise: Deep understanding of the regulatory landscape and the ability to prioritize tasks based on financial and regulatory exposure.
• Analytical Rigor: Strong ability to synthesize complex data into actionable strategies with an uncompromising attention to detail.
• Advanced Communication: The ability to simplify complex technical or operational concepts for regulators, examiners, and Board members.

Benefits

As a family-run company, we offer an excellent benefits package. Hingham is one of the most profitable banks in the country and our profit-sharing program offers all employees the opportunity to participate in this success.

• 401K Matching
• Health Benefits with Employer Contribution
• Life Insurance
• Paid Time Off
• Family Leave
• Short & Long Term Disability
• Wellness Benefits