TRT020-Highway Emergency Response Operator (HERO) Trainee

Job Title

Under direct supervision, trains to detect, respond to, and manage congestion causing incidents on the metropolitan interstate system. Learns various emergency response procedures used to assist motorists with disabled vehicles and removes congestion causing incidents from the metropolitan interstate system.

Under immediate supervision, trains to detect, respond to, and manage congestion causing incidents on the metropolitan interstate system. Learns various emergency response procedures used to assist motorists with disabled vehicles, remove congestion causing incidents from the metropolitan interstate system, and observe/notify Transportation Management Center (TMC) of traffic flow/congestion problems. Attend training sessions in order to complete requirements for Highway Emergency Response Operator (H.E.R.O) certification.

Minimum Qualifications

High school diploma/GED AND valid driver's license.

Agency Specific Qualifications

• Committed to comprehend, learn and perform various emergency response procedures used to assist motorists with disabled vehicles, remove congestion causing incidents from the metropolitan interstate system, and observe/notify Transportation Management Center (TMC).
• Must be able to work in and around interstate traffic.
• Must be able to perform the following physical attributes:
• Lifts and carries job related equipment and material including but not limited to roadway, accident, and vehicle debris in a variety of environmental and physically demanding conditions.
• Lifts and carries job related equipment and materials including but not limited to a hydraulic jack (weighing 75 pounds), truck tires, oil adsorbent, and multiple traffic cones, in a variety of environmental and physical demanding conditions.
• Climbs and/or balances on vehicles, slopes, hills, roadway structures of varying heights to complete tasks in a variety of environmental conditions.
• Walks, hikes, and/or crawls through incident sites possibly including rough terrain and obstacles to complete tasks in a variety of environmental conditions.
• Stands and sits for extended periods of time to maintain work zone safety.
• Must be able to demonstrate exceptional customer service experience.
• Demonstrated competencies in basic reading and writing, receiving and responding to verbal communications in an appropriate manner.
• Demonstrated ability to learn multiple computer programs/systems.
• Demonstrated competencies in working and communicating with supervisors and co-workers in a professional and cooperative manner.
• Maintaining composure in stressful situations.
• Display a professional image.

Agency Preferred Qualifications

• Experience in a lead/supervisory role that demonstrates excellent customer service skills.
• Basic knowledge of operations in emergency services.
• Work experience in or with EMS, Fire, Law Enforcement, or other first responder positions
• Possesses a Commercial Drivers License.
• Basic knowledge of proper radio protocol (i.e. Phonetic alphabet).
• Basic knowledge of auto repair procedures and/or basic traffic control methods.
• Demonstrated ability to reason and make routine, sound decisions based on narrowly defined criteria or guidelines.
• Ability to effectively guide or direct others at an incident scene.
• Ability to manage own time effectively.
• Ability to gather and organize information effectively

High school diploma/GED and valid driver's license. Additional Information