Scaled Customer Success Manager

About our Scaled Customer Success ManagerThe Scaled Customer Success Manager (Scaled CSM) is responsible for supporting the largest segment of Rhythm's customer base through scalable engagement strategies, digital programs, and lifecycle automation.This role ensures customers achieve meaningful value from Rhythm while maintaining an exceptional experience at scale.The Scaled CSM focuses on enabling customers to:Successfully onboard and adopt the platformUnderstand how to use Rhythm effectivelyAccess training, resources, and best practicesProgress toward success with minimal frictionThrough structured playbooks, digital programs, and repeatable processes, the Scaled CSM ensures that every customer—regardless of size—receives consistent guidance and support.At Rhythm, Scaled Customer Success means:Delivering value through automation, digital engagement, and structured lifecycle programsProviding guidance through playbooks, knowledge resources, and scalable educationEnsuring every customer has a clear path from onboarding to long-term adoptionIn this role, you'll get to:Drive onboarding and early adoptionGuide customers through onboarding programsDeliver structured onboarding resources and enablementActivities may include:Customer kickoff sessionsTraining webinarsOnboarding follow-upsResource sharing and enablementDeliver scalable customer engagement programsManage programs designed to support many customers simultaneously, including:Webinars and training sessionsCustomer newsletters and product updatesCommunity programsEducational resources and best practicesExecute lifecycle success programsDesign and run lifecycle programs that guide customers through their journey with Rhythm.Onboarding programsRenewal readiness preparationEnable customer education and self-service successEnsure customers have easy access to:Training resourcesKnowledge base materialsProduct release updatesMonitor customer health and escalade when neededTrack indicators that suggest customers may need additional support, including:Low product usageNegative feedback or sentimentWe're looking for people who:Have 2–4 years of experience in Customer Success, Account Management, or ConsultingHave experience supporting high-volume customer portfoliosAre comfortable using automation tools and customer success platformsDemonstrate strong communication and program management skillsExperience in SaaS platforms serving associations, nonprofits, or ERP-adjacent markets is a strong plusSuccessful candidates will also:Think operationally about scaling customer engagementDemonstrate strong empathy and customer advocacyCommunicate clearly in written and verbal formatsBe highly organized and capable of managing multiple prioritiesThrive in remote, autonomous environmentsBe motivated to support mission-driven organizationsThe tools in your tech stack:Apple (Mac)Google SuiteSlackJiraAsanaZoomCalendlyLoomThe perks of being on the Rhythm team:Remote work: We believe our team members can make an impact from anywhere with a stable internet connection, so we are fully and permanently remote.Healthcare: Keeping our team healthy is one of our top priorities, so employees have access to medical, dental, and vision for themselves and their dependents.Unlimited vacation: There's more to life than work, so we want our team to take time off to recharge, have fun, and take care of personal needs.Financial well-being: In addition to transparent and equitable pay, we offer employees the opportunity to participate in a 401K.Ongoing learning: The team at Rhythm is a curious bunch. That's why we have ongoing learning opportunities like office hours, online courses, and industry conferences.World-class team: If you look around at our team, you'll see a diverse group of helpers, innovators, and creators who love making a difference. Every day, we show up for each other and our customers.What your compensation will look like:Cash compensation range: $75,000 – $95,000J-18808-Ljbffr