Senior Product Designer

Senior Product Designer

We're seeking a visionary Senior Product Designer to own and continue evolving our design function as the sole product designer. This role is pivotal in shaping the user experience across all our products, ensuring that design is at the forefront of our product development process. You will be instrumental in defining our design vision, process and culture. You'll work closely with product managers, engineers, business stakeholders, and clients to deeply understand user needs and translate them into clear, thoughtful, and effective product experiences. This role requires a balance of hands-on design work, strategic thinking, and strong leadership and communication skills.

We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, Bluemercury, Tom Ford and many other globally recognizable brands. We combine Point of Sale, Merchandising, Order Management, eCommerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.

We have the stability of a company that has been around for 40+ years and the energy of a startup that is still figuring out how to do things better every day. We move fast, we question the status quo, and we expect everyone on the team to do the same. If you are genuinely curious, have a better-than-average level of common sense, and get excited by solving real problems rather than just doing your job description — KWI is for you. We do not have a lot of bureaucracy and we do not want people who need it. What we do have is a team that shows up, figures things out, and takes pride in the work.

As a Senior Product Designer, you excel at the following core competencies

• Design Leadership – Ability to define and champion strategic design vision across products, driving consistency, usability, and innovation.
• User-Centered Approach – Deep expertise in conducting user research, developing personas, and applying insights to inform thoughtful design decisions.
• Visual and Interaction Design Excellence – Skilled in creating polished, accessible, and intuitive user interfaces, from wireframes to high-fidelity designs and prototypes.
• AI Augmented Design & Delivery – Ability to leverage AI assisted design and development tools (e.g., Figma Make, Claude Code, or similar) to accelerate exploration, prototyping, documentation, and handoff.
• Spec-Driven & Systems Thinking – Strong understanding of spec-driven development (SDD), translating product intent and user needs into clear, structured specifications that scale across teams.
• Prototyping, Testing & UX Writing – Ability to rapidly prototype, test, and refine designs, incorporating clear UX writing to improve usability and product clarity.
• Autonomy and Initiative – Ability to operate independently in a fast-paced, ambiguous environment while building upon and evolving existing design practices.