Valet Attendant

Valet Attendant

The Valet Attendant is responsible for making the first and last impression for our guests, delivering exceptional service with warmth and enthusiasm, efficiency, and professionalism. You'll work closely with the Bell and Front Desk team to ensure seamless arrivals and departures, creating memorable experiences from curb to room while safely parking and retrieving guest vehicles.

How You Will Create the Extraordinary

• Prioritizes guest requests for luggage assistance, organizes luggage, and ensures timely delivery to rooms. Delivers excellent service by addressing and resolving guest concerns with immediate and exemplary solutions.
• Ensures that team members graciously greet all guest passing through the hotel lobby and seek opportunities to assist as well as create memorable experiences.
• Maintains expertise of and enforces Forbes Travel Guide standards for team. Maintains proper records of deliveries and pick-up times.
• Oversees the Bell team members to ensure that excellent service is provided during all guest interactions.
• Ensures team members follow all internal health and safety policies and procedures, and work harmoniously and professionally with co-workers and managers.
• Communicates with other departments to ensure efficient operations and high levels of guest satisfaction. Protects and maintains Hotel equipment. Reports all maintenance issues pertaining to the facilities via internal systems and follow up to ensure these are completed in a timely manner.
• Performs other duties as assigned to support the efficient operation of the department.
• Assumes other responsibilities, duties, tasks and assignments that contribute to the mitigation or response to any public health emergency.

What You Will Need

• HS diploma or GED.
• Casino/Hotel experience preferred.
• Minimum of four (4) years' customer service experience is required. Experience within an upscale hotel preferred.
• Minimum of two (2) years' experience as a Bell Attendant, Bell Captain or related position is preferred.
• Must have schedule flexibility including evenings, weekends, holiday shifts and overtime, as needed.
• Must have good verbal and written communication skills.
• Must have excellent organizational skills with the ability to identify and prioritize issues, as they arise.
• Skill in establishing and maintaining effective working relationships with co-workers.
• Ability to read, write, and communicate verbally in English.
• 5 years of safe driving experience in vehicle.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

Wage $8.63 per hour plus tips

Additional requirements:

• Requires seldom sitting, kneeling, lifting/carrying of 51-100 lbs.; occasional bending, reaching, and crouching
• Copying & writing of numbers
• Eye/hand coordination and manual dexterity as well as the ability to distinguish letters, symbols and currency
• Work area is subject to variable temperatures.

Job Identification 84979

Job Category: Hotel Operations

Job Schedule: Full time

Locations: Caesars Virginia