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Escalation & Process Improvement Lead

$79.4k - $135k

ASM Research, An Accenture Federal Services Company

ASM Research, An Accenture Federal Services Company, is seeking a Process Improvement & Automation Lead in Phoenix, AZ. In this role, you will oversee the escalation and service-recovery processes, ensure swift resolution of high-priority incidents, and drive continuous improvement of workflows. Qualifications include a Bachelor's degree in IT or related fields and 4-6 years of relevant experience. Compensation ranges from $79,400 to $135,000, reflecting various factors of the role. #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company

Vacancy posted 5 days ago
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