Technology Support Technician

Technology Support Technician

Health Sciences Information Technology provides technology support for the six schools of the Health Sciences at the University of Pittsburgh. The team works to enhance the IT strategy in the Health Sciences and develop a technology organization and platform that supports education, research, and clinical activities. The team can enable the delivery of IT services to meet the goals of the Health Sciences, simplify the environment and enhance services overall. The Classroom Technology Support Technician is responsible for providing technical support and assistance to faculty, staff, and students in utilizing classroom technology resources. This role focuses on ensuring the efficient operation of audio-visual equipment, computing equipment, and other technology systems in classrooms and instructional spaces. Diagnoses and resolves moderately complex computing issues. Troubleshoots and improves AV equipment, design, and programming. Provides advanced technical support when necessary. Configures end-user devices. Provide prompt and effective technical support to faculty, staff, and students regarding classroom technology, including audio-visual equipment, computing equipment, and associated software. Diagnose and resolve hardware, software, and network-related issues with classroom technology systems, identifying root causes, and implementing appropriate solutions to minimize disruptions during instructional sessions. Perform regular maintenance tasks, such as firmware updates, software patches, and equipment inspections, to ensure optimal performance and reliability of classroom technology resources.