Quality Manager

TAG Systems USA is seeking an experienced, hands-on Quality Manager to lead Quality Assurance and Quality Control within our secure card manufacturing and personalization facility.

The Quality Manager will oversee the Quality team, maintain and improve the Company's Quality Management System (QMS), and ensure products and processes meet customer specifications, internal standards, and applicable industry requirements.

This role will work closely with Production, Fulfillment, Maintenance, Engineering, and management to resolve quality issues, maintain audit readiness, implement corrective actions, and drive continuous improvement.

Key Responsibilities

• Lead all Quality Assurance and Quality Control activities within the facility.
• Manage, coach, train, and develop Quality team employees.
• Maintain and continuously improve the Company's QMS, procedures, work instructions, inspection standards, and quality documentation.
• Ensure products meet customer specifications, internal quality standards, and applicable industry requirements.
• Establish and monitor quality standards across manufacturing, personalization, printing, packaging, and fulfillment processes.
• Lead root cause investigations and implement corrective and preventative actions.
• Partner with Production to identify defects, trends, and process issues and develop effective solutions.
• Monitor quality metrics, including defects, rejects, rework, nonconformances, and customer complaints.
• Prepare quality reports and communicate trends, risks, and improvement opportunities to management.
• Lead internal audits and coordinate preparation for customer, certification, and third-party audits.
• Maintain audit readiness and ensure quality records and documentation are accurate and properly controlled.
• Support compliance with applicable ISO standards and customer requirements.
• Investigate customer quality concerns and coordinate corrective actions and formal responses.
• Establish and maintain appropriate inspection and testing procedures.
• Develop and provide quality-related training to employees.
• Support new products, equipment, processes, and customer implementations to ensure quality requirements are established before production.
• Ensure compliance with company quality, safety, security, and confidentiality requirements.
• Perform additional duties as needed to support Quality and business operations.

Qualifications

• 5+ years of Quality Assurance or Quality Control experience in a manufacturing environment.
• Previous Quality supervisory or management experience strongly preferred.
• Strong knowledge of Quality Management Systems (QMS) and manufacturing quality processes.
• Working knowledge of ISO 9001 and experience supporting internal and external audits.
• Experience developing quality procedures, work instructions, inspection plans, and quality records.
• Strong analytical, problem-solving, organizational, and communication skills.
• Demonstrated ability to lead employees and drive accountability and continuous improvement.
• Experience in secure card manufacturing, payment card personalization, printing, packaging, financial products, or another high-security manufacturing environment strongly preferred.
• Lean Manufacturing, Six Sigma, 5S, or similar continuous improvement experience is a plus.
• Proficiency with Microsoft Office and experience with ERP, QMS, or manufacturing systems preferred.

Physical & Work Requirements

• Ability to work in a manufacturing and production environment.
• Ability to stand and walk throughout the production floor for extended periods.
• Ability to work around manufacturing, printing, personalization, and packaging equipment.
• Ability to perform or oversee detailed product and material inspections.
• Must comply with all company safety, security, confidentiality, and access-control requirements.

What We Offer

• Medical, dental, and vision insurance
• Paid time off and sick time
• Paid and floating holidays
• 401(k) retirement plan with company match
• Opportunities for professional growth and development

About TAG Systems USA

TAG Systems USA operates within the secure payment card manufacturing and personalization industry, providing card production, personalization, packaging, and fulfillment services with a strong focus on security, quality, accuracy, efficiency, and continuous improvement.

TAG Systems USA is an Equal Opportunity Employer. Employment decisions are made without regard to legally protected characteristics and in accordance with applicable federal, state, and local laws.