Sr. Medical Office Coordinator (Anesthesiology & Critical Care Medicine)

We are seeking a Sr. Medical Office Coordinator who will provide clinic support to the Chronic Pain Clinic satellite sites including scheduling support for patients who need OR procedures and surgeries. Serve as the office's advocate and troubleshooter for patients, patient's families, referring physicians and third party carriers with regard to patient related issues. Maintain scheduling system templates for the multiple clinics. Represent the Division as appropriate in communicating professionally with faculty, administrators, staff and external contacts to respond to questions, and resolve administrative problems and issues as needed. Interpret operating policies of the University and the Hospital. Act proactively and independently, exercise good judgment, think creatively to manage complex projects and have the ability to work with multiple interruptions and still stay on task. May perform duties of a sensitive and confidential nature. Specific Duties & Responsibilities Registration Verify and enter pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas. Obtains and/or verifies patient's demographic data by phone or in person. Confirms appointments by telephone and/or mail. Fills appointment vacancies due to cancellations. Obtains pre-certifications as required by patients' health care insurers or managed care providers. Registers patients for clinical appointments using computerized database. Scheduling Schedules patients for consultation and follow up in the Chronic Pain Clinic using Epic system for medical examinations and consultations. Proactively seeks to schedule/reschedule patients for efficient utilization of resources (e.g., backfill to cover cancellations or add urgent appointments). Schedule OR procedures for chronic pain and at JHOC and Satellite clinics. Template Management Acting as Certified Template Builder for the Division, provide long term template management and adjustments, maintain Template standards, continual template analysis and improvement, protocol management. Responsible for setting of Epic templates for all of the satellite site physicians in both Cadence and Optime. Patient's medical records Ensure all patients records are handled in a confidential manner. Regularly print and prepare medical questionnaire forms and other information according to departmental guidelines. Ensure that the patients fill the appropriate forms upon arrival. Check-out Ensure that the patients check out after consultation and make their follow up bookings if any on line. Scan all the medical records and store them in Epic after the doctor's visit. Store the patient's hard copy records in a safe and secure place. Phone, fax and email Answers phones and provide routine information to callers. Call patients to remind them of scheduled visits and procedures or follow up on missed appointments and procedures. Relay telephone messages to the clinic team and follow up with the patient to ensure that their needs are met to satisfaction. Manage all emails relating to Chronic Pain clinic and liaise with different departments to ensure that the patients are booked as requested. Liaise with the doctors and the NPs to manage all incoming and outgoing fax messages regarding authorizations, patient's records and insurance. Procedural and OR Scheduling Following department protocols, reach out to and schedule patients for procedures and surgeries as ordered by attending physicians. Relay pertinent information and instructions regarding preparation, arrival, and departure from procedure/surgeries. Customer service. Offer friendly, courteous assistance to every patient to ensure that the patient has a positive, professional experience whether in-person, on the phone or email. Relays information to patients regarding preparation for these appointments. Accurately verifies referral and authorization information and enters into computer system according to departmental guidelines. Financial Clearance Verifies financial information and submit pre-authorization requests as needed. Collects time of service payments, issues receipts, and prepares cash settlement records. Discusses patient charges, if appropriate, with patients and/or patients' families. Refers patient to appropriate office if financial counseling is necessary. Minimum Qualifications High School Diploma or graduation equivalent. Three years progressively responsible medical office experience. Medical terminology required. Intermediate computer and proofreading skills required. Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Classified Title: Sr. Medical Office Coordinator Role/Level/Range: ATO 40/E/02/OE Starting Salary Range: $18.20 - $33.90 HRLY (Commensurate w/exp.) Employee group: Full Time Schedule: Mon-Fri FLSA Status: Non-Exempt Location: Hybrid/School of Medicine Campus Department name: SOM Ane Pain Personnel area: School of Medicine #J-18808-Ljbffr