Product Support Specialist

Description:

Device Support Specialist (DSS) - Scranton, PA

Field Based / Full Time / Permanent

At Novocure, every role contributes to extending the lives of people living with cancer. As our new Device Support Specialist (DSS) you'll play a key part in this mission.

This role plays an essential role in supporting commercial oncology patients using Tumor Treating Fields (TTFields). The DSS focuses on educating patients and their caregivers on TTFields according to product labeling and integrating TTFields into daily routines in order to reach usage goals. The DSS will work to ensure optimum patient outcomes via appropriate therapy settings and continuation of care.

WHAT YOU'LL DO

• Travel to patient homes, and occasionally to physician offices or healthcare centers, to conduct regular visits which include:
  • Educate patients on TTFields therapy and initiating treatment
  • Provide ongoing enhanced training sessions for patients and caregivers
  • Perform technical analysis and equipment maintenance with troubleshooting and equipment replacement as needed
  • Collect and analyze patient data during monthly follow-up visits and provide individualized coaching with appropriate resources as needed
  • To ensure accessibility and flexibility for patients, some duties may be conducted through virtual visits
• Demonstrate empathy and understanding when interacting with patients and their caregivers
• Follow established timelines and guidelines for patient interactions, ensuring consistency and quality of care

ABOUT YOU

• Minimum Requirement:

• Bachelor's degree with 1 to 2 years' relevant professional experience

• • High School or Associate's degree with 3+ years' relevant professional experience
• Experience working with patients in a clinical or patient-facing role (e.g. medical assistant, nurse, occupational therapist, etc.) is highly preferred
• Strong emotional intelligence and situational awareness
• Must possess a valid driver's license
• Ability to dedicate approximately 60% of time to travel each week
• Primary residence must be within assigned territory

These additional qualifications are preferred:

• Medical device or other patient support experience is a plus
• Must be very personable with good communication and organizational skills
• Positive, energetic and service-oriented disposition
• Ability to work in a fast paced organization with minimum supervision, good judgment and sound decision making skills

WHAT WE OFFER

This pay range which Novocure expects to pay for this role at the time of this posting is $63k - $66k/yr. This position is also be eligible for an quarterly bonus, company vehicle, and restricted stock unit grant in addition to a full range of benefits. Individual compensation within this range depends on a variety of factors, including, but not limited to, prior education and experience, job-related knowledge and skills demonstrated.

ABOUT NOVOCURE:

Novocure is a company with a powerful mission, to extend the lives of people living with some of the most aggressive forms of cancer. Here your work will have a direct impact on patients and those who care about them. Join a team of passionate, collaborative people who support each other, challenge one another, and innovate together. Here, you'll connect, grow, and make a real difference. We're a company with the drive of a startup and the strength that comes with 25 years of success.

Novocure operates at a rare crossroad, where advanced medical technology converges with cutting-edge biotechnology. We are the only company to develop and commercialize Tumor Treating Fields (TTFields), a proprietary, groundbreaking therapy designed to disrupt cancer cell division. With us you will find a unique combination of laboratory research work alongside engineering development of advanced technologies. This fusion of disciplines positions us as true pioneers in oncology innovation, leading a new frontier in the treatment of aggressive cancers.

Our patient-forward values

- innovation

- focus

- drive

- courage

- trust

- empathy

#LI-RJ1

Novocure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veteran and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Novocure is committed to providing an interview process that is inclusive of our applicant's needs. If you are an individual with a disability and would like to request an accommodation, please email View email address on click.appcast.io

If you're excited about this role, please apply.