Technical Manager Legoland Discovery Center

Technical Manager

Operating Group: Gateway North America

Division: Facilities

Reports to: General Manager

Job Level: Manager

Exemption Status: Exempt

Job Summary: The Technical Manager plays a vital role, ensuring that all the fun and magic is being delivered at an optimal level. Daily, the Technical Manager is responsible for planned and reactive maintenance throughout the attraction to ensure the day-to-day operation is running smoothly, safely, and efficiently. With a team of technicians, the Technical Manager is responsible for ensuring adequate coverage during all opening times to maintain all aspects of the attraction including the rides, cinema, equipment, and machinery

Qualifications & Experience

Key Responsibilities:

• Maintain, repair, and troubleshoot all aspects of the physical plant/facility equipment and machinery including HVAC, electrical, electronic, pneumatic, hydraulic, and plumbing systems as well as rides and themed attractions.
• Able to utilize hands-on knowledge and experience to solve problems to sustain minimal downtime of rides and themed attractions for the maximum guest experience.
• Position functions will include re-lamping & lighting systems, painting and wall repair, food and beverage equipment, rides maintenance, oversight of custodial duties, shipping and receiving as well as exhibit setup and takedown.
• Ensure all statutory equipment periodic inspections are arranged and all in-house inspection regimes are implemented or developed and subsequently implemented if found necessary.
• Ensure all follow-up recommendations are carried out with immediate effect and that all relevant paperwork and signoffs are completed.
• Effectively prioritize and execute tasks in a high-pressure, tight budget environment.
• Prepare, monitor, and maintain an environment of continuous improvement through operational action plans and operating budgets.
• Build, manage, and motivate a strong, competent team by developing employees to their full potential and by creating a culture of quality and achievement.
• Perform other duties as assigned.

Education and Experience: High school diploma or GED. Two years of technical college preferred. Minimum of three years managerial experience in a technical/themed environment. Specific areas to include animation, automation, hydraulics, pneumatics, electrical/electronics, and networks, or equivalent combination of experience and education. Experience in a guest centric service industry is preferred. Self-motivated with previous maintenance experience, ideally holding a professional qualification in a mechanical or electrical field with experience maintaining a wide range of equipment, including rides. Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations. Ability to work on multiple projects simultaneously and multi-task as necessary. Desire to work in fast-paced environments. A natural team leader with a confident, assertive but approachable personality. Enthusiastic, boundless, and infectious energy about business and the ability to enthuse others.

Licenses and Certifications Ability to obtain related licensures or certification as may be required to perform the essential function of the position or as required by law.

Travel Requirements: May occasionally require local or domestic travel.

Health and Safety: Employees are responsible for the safety of themselves, their colleagues, and guests (where appropriate), in line with the Merlin Entertainments Group Health, Safety and Security Policy and the law. Must ensure they follow safe working procedures for all work activities they undertake, and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, must ensure they are reported to their line manager and cooperate with any investigation as appropriate in accordance with applicable laws. Managers/supervisors are responsible for all aspects of Health, Safety and Security within their team, in line with the Merlin Entertainments Group Health, Safety and Security Policy. They must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees in their teams are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.

Working Conditions: Attendance is a mandatory function of this job. To support site operations, must be willing to work flexible hours, including morning, evenings, holidays, and weekends. Physical Demands: Ability to hear, listen, and to communicate with others. Ability to sit and stand for long periods of time. Ability to use basic computer tools. Wear all necessary personal protective equipment to perform job functions. Move throughout all areas of the attraction with or without reasonable accommodation. Stand, sit, and/or walk continuously with or without a reasonable accommodation and perform job function for the full shift with meal break. Bend, stoop kneel, reach twist, lift, push, pull, climb, balance, and/or crouch to accomplish daily activities. Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. May work with corrosive material. May be exposed to toxic or caustic chemicals, hazardous chemicals, fluorescent lamps, or batteries, hazardous waste. May be exposed to a loud work environment. May work at heights of 20+ feet. May operate heavy equipment.

Environmental Factors Depending on location, work may be performed inside or outside with varying temperatures and floor surfaces. Exposure to varying temperatures, extreme heat or cold and/or wet, damp, or drafty conditions. Exposure to constant or intermittent sounds of a pitch level sufficient to cause marked distractions. Exposure to shaking objects and equipment. Exposure to varying light levels while transitioning in and out of the attraction at various times of the workday.

Lifting Requirements May be required to lift or carry items weighing up to 70 pounds with or without reasonable accommodation. Additional Non – Technical Competencies: Be adaptable – adapting approach and demeanor in real time to march the shifting demand of different situation. Collaborate – Building partnerships and working collaboratively with others to meet shared objectives. Communicate Effectively – Developing and delivery communications that convey a clear understanding of the unique needs of different audiences. Ensure Accountability – Holding self and other accountable to meet commitments.

Core Behaviors Merlin people create joyful experiences that unite and inspire people from every walk of life. Our ambition is to be the best place in the world to work and visit. We do this by working together with shared values and demonstrating values-based competencies. We Care We go above and beyond for our guests and our people – no gesture is too thoughtful. We are uncompromising about safety, security, and welfare, setting the highest standards. We work hard to have a positive impact, both on the planet and in our local communities. Own Your Craft We constantly sharpen our skills and help others to grow in their roles. We listen closely to others, learning from feedback. We take inspiration from our industry and world, to stay at the forefront of entertainment.

Drive and Discover We give our best every day, owning our work and seeing it through until it's done brilliantly. We focus on the things that make the biggest difference: do less but do it better. We explore untapped opportunities to delight more guests in more ways, embracing calculated risks. Go Together We work on our relationships daily, building teamwork and trust. We collaborate with people from other teams and sites around the globe, to solve problems together and draw on diverse perspectives. We commit to our decisions and move at speed to make progress happen.

Enjoy the Ride We bring fun and optimism to our work – because happiness helps us be at our best. We support each other through challenges and turn missteps into opportunities to learn. We cultivate a warm, welcoming environment where people feel a strong sense of belonging.

Disclaimer Statement I confirm that I have read, understand and am able to perform the essential job functions of the job with or without reasonable accommodation.

Benefits

Benefits of Joining Merlin Entertainments!

Excellent Health Care Options: Comprehensive medical, dental, and vision coverage. Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge! Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. Recognition Programs and Rewards: Celebrate your achievements and hard work! 401(k) Program: Save for the future with company matching contributions. Tuition Reimbursement Programs: Get support for further education and career growth. Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Workplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.