Customer Service Representative

Benefits:

• Commision

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Kimbrell’s Furniture - Customer Service Representative (CSR)

Are you passionate about helping people, building relationships, and being part of a high-energy retail team? Kimbrell’s Furniture is looking for a Customer Service Representative (CSR) who thrives on delivering exceptional customer experiences while supporting sales growth and long-term customer relationships.

Why Join Kimbrell’s?

At Kimbrell’s, we don’t just sell furniture—we create lasting customer relationships. This role is more than customer service; it’s a career opportunity with a path into leadership and sales roles. If you’re motivated, people-focused, and ready to grow, we want to meet you.

What You’ll Do

As a CSR, you’ll play a key role in ensuring every customer has a seamless and positive experience:

✨ Customer Experience & Engagement

Deliver a welcoming and professional experience in every interaction

Build strong relationships that drive loyalty and repeat business

Guide customers through their journey—from first visit to ongoing support

Sales Support & Business Growth

Partner with the sales team to help drive revenue

Assist with follow-ups, outreach, and customer engagement

Support promotions, events, and in-store initiatives

Customer Accounts & Financing

Help customers understand financing options and payment plans

Assist with credit applications and transactions

Provide solutions-oriented support for account questions

Operations & Administration

Maintain accurate records and documentation

Use POS systems and tools efficiently

Support daily store operations and team collaboration

What We’re Looking For

Strong communication and people skills

A customer-first mindset with a passion for helping others

Sales-driven attitude with the ability to build relationships

Organized and able to multitask in a fast-paced environment

Willingness to learn financial processes and systems

Your Future Starts Here

This role is a stepping stone to exciting career opportunities, including:

Assistant Store Manager

Store Manager

Sales Consultant

Make an Impact

At Kimbrell’s, you’ll be part of a team that values service, trust, and growth. If you’re ready to build a career—not just work a job—apply today.

The above-listed are a few of the duties and responsibilities associated with the Customer Service Representatives' role and are not intended to be a comprehensive list of all duties