Manager, IT Data Operations Specialist : Global IT - Job ID: 1978

DescriptionAscendis Pharma is a dynamic, fast-growing global biopharmaceutical company with locations in Denmark, Europe, and the United States. Today, we're advancing programs in Endocrinology Rare Disease and Oncology.Here at Ascendis, we pride ourselves on exceptional science, visionary leadership, and skilled and passionate colleagues.Guided by our core values of Patients, Science, and Passion, we use our TransCon drug development platform to fulfill our mission of developing new and potentially best-in-class therapies to address unmet medical needs.Our culture fosters a place where skilled, adaptable, and highly resourceful professionals can truly make their mark. We offer a dynamic workplace for employees to grow and develop their skills.Role SummaryThe Data Operations Specialist is responsible for supporting day-to-day data operations, issue triage, and vendor coordination across commercial, medical, and patient services data platforms. This role serves as a key liaison between business stakeholders, internal IT teams, and external vendors to ensure data issues are identified, investigated, documented, and resolved efficiently.Let’s get specific on what the duties are:Data Issue Management & Vendor CoordinationAct as the primary point of contact for identifying, documenting, and tracking data-related issuesCreate detailed tickets and work directly with external vendors (e.g., IQVIA, Veeva Systems) to troubleshoot and resolve data discrepanciesCoordinate testing and validation of vendor-delivered fixes to ensure issues are fully resolved before closureMaintain clear documentation of issues, root causes, and resolutionsData Investigation & Root Cause AnalysisPartner with internal stakeholders to investigate data questions and anomalies across systemsPerform deep-dive analysis across multiple platforms (CRM, data warehouse, vendor feeds) to identify root causesCollaborate with internal IT teams to trace data flow issues across integrations (e.g., SFTP, APIs)Escalate and route issues appropriately based on findingsAd Hoc Reporting & Data SupportPull and analyze ad hoc data requests to support business questionsValidate data accuracy and reconcile discrepancies across sourcesSupport reporting tools such as Tableau or Power BIStakeholder EngagementServe as a bridge between business teams (Commercial, Medical, Patient Services) and technical teamsTranslate business questions into structured data investigationsProvide clear communication on issue status, timelines, and resolutionsData Quality & Continuous ImprovementIdentify recurring data issues and recommend process improvementsSupport data quality monitoring and governance effortsContribute to documentation of data flows, business rules, and standard operating proceduresRequirementsQualifications and experienceBachelor’s degree in data Analytics, Information Systems, or related field2–4 years of experience in data operations, analytics, or a related role (pharma/healthcare preferred)Experience working with external vendors and managing issue resolution workflowsStrong SQL skills and ability to query and validate datasetsExperience with ticketing tools (e.g., Azure DevOps, Jira, ServiceNow)Preferred QualificationsFamiliarity with pharma data ecosystems (HCP/HCO, specialty pharmacy, claims data)Experience with CRM platforms such as Veeva CRMExposure to cloud data platforms (e.g., Microsoft Azure, Databricks, dbt)Understanding of data governance and compliance requirements (e.g., HIPAA)Key SkillsStrong problem-solving and investigative mindsetAbility to manage multiple issues and priorities simultaneouslyClear documentation and communication skillsAttention to detail and data accuracyCross-functional collaborationAs a person, you are a strong team player, proactive in nature and have a can-do attitude. As we are taking new steps towards developing best-in-class therapeutics for patients with rare diseases we are looking for people who possess an entrepreneurial mindset who can handle ambiguity, analyze, and create clarity and desire to be part of an organization where everything isn’t set in stone. We rely on you to help us shape the cement. The person we are looking for thrives in a dynamic environment, short lines of communication and an open and informal working atmosphere. Travel: 5 – 15 days per yearPlace of work: Princeton, New JerseyThe estimated salary range for this position is $140-$150k. Actual salary determination is dependent on a variety of factors some of which include: experience, qualifications, and geographic location. This position may be eligible for a discretionary annual bonus or an incentive compensation plan (eligibility varies based on role and position level), discretionary stock-based long-term incentives, paid time off, and a comprehensive benefits package.Benefits401(k) plan with company matchMedical, dental, and vision plansCompany-offered Life and Accidental Death & Dismemberment (AD&D) insuranceCompany-provided short and long-term disability benefitsUnique offerings of Pet Insurance and Legal InsuranceEmployee Assistance ProgramEmployee DiscountsProfessional DevelopmentHealth Saving Account (HSA)Flexible Spending AccountsVarious incentive compensation plansAccident, Critical Illness, and Hospital Indemnity Insurance Mental Health resourcesPaid leave benefits for new parentsAscendis Pharma is proud to be an equal opportunity employer. We are committed to creating an inclusive environment for all employees.A note to recruiters:We do not allow external search party solicitation. Presentation of candidates without written permission from the Ascendis Pharma Inc Human Resources team (specifically from: Talent Acquisition Partner or Human Resources Director) is not allowed. If this occurs your ownership of these candidates will not be acknowledged.Job SummaryID: 37BF962FB3Department: Global ITType: full time