Supervisor, Clinical Services (LPC, LAC, LMSW, LMFT, LIAC, LAAC)

The Supervisor, Clinical Services, effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery, training, and clinical initiatives. Directly supervises a team of crisis specialists to assist with skill development and delivery of crisis intervention services that incorporate brief interventions and crisis risk assessments with trauma-informed practice. Work Schedules Wed-Sat 11:30-22:00 Responsibilities Conduct clinical oversight and administrative supervision as delegated by the Director of Clinical Services in our 24/7/365 Contact Center. Use appropriate methods and a flexible interpersonal style to help coach others: provide timely guidance and feedback services. Assist in the development, review, and update of crisis services and clinical policies: responsible for crisis services and clinical procedures. Monitor and evaluate clinical and crisis key performance indicators. Complete quality and compliance audits; ensure aggregate and individual feedback loops for performance improvement. Provide coaching and oversight to team leads for effective management of call center operations. Training of all new team leads, crisis agents, and peer support specialists. Responsible for implementation of trauma-informed care practices into clinical oversight, supervision, and policies. Effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery and components, training, evaluation and outcomes, clinical initiatives, new projects, and building a successful team. Rotating clinical on‑call responsibilities. Real‑time staff support through clinical staffing, call monitoring, and answering of incoming crisis calls when needed. Other tasks as assigned. Knowledge, Skills, Abilities Critical thinking skills and effective decision‑making within the context of the organization’s culture. Flexible interpersonal style to help coach others; provides timely guidance and feedback. Results in task accomplishment. Clear, concise, logical verbal and written business communication for the execution of vision and strategic initiatives. Plans effectively; establishes courses of action for self and others to ensure work is completed efficiently. Maintains effectiveness when experiencing major changes in work tasks or environment. Adjusts effectively to new processes. Builds and maintains collaborative relationships that facilitate the accomplishment of goals. Technical, industry‑specific knowledge about healthcare, behavioral health, crisis services, and clinical standards of practice. Education & Experience Master’s Degree. Current AZ Behavioral Health License (LPC, LAC, LMSW, LMFT, LIAC, LAAC) OR An out‑of‑state Behavioral Health License, with the ability to receive AZ BH Board Endorsement. 5+ years of related behavioral health industry experience. 2+ years of crisis intervention experience. 1+ year of supervisory experience. Other Information AZ BH Board endorsement fee is eligible for reimbursement. Work Location: Remote. Wireless (Wi‑Fi) connection is not permitted for this position; you must be connected to your home internet modem/router with ethernet cabling (Cat5e or better – this can be provided to staff as needed). Working Conditions: While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50 Mbps download and 5 Mbps upload, and an average jitter less than 20% of latency ( Benefits Friendly work environment. Generous paid time off (PTO). Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date. Competitive compensation. Convenient office locations and Hybrid Schedule. On‑site fitness room free to all employees (Tempe Office). Basic Life Insurance. Voluntary Life, Spouse, Child Insurance. Critical Illness w/free dependents. Critical Illness Spouse. Short Term & Long Term Disability – starts first of the month after 90 days of employment. 401K & 401K Roth – starts first of the month after 90 days of employment. United Pet Care. LifeLock for identity theft. LYRA EAP Program – 25 free sessions for mental health per family member. Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employment per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people cometogether to make a lifetime impact on each of our clients’ lives. All qualified applicants will receive equal consideration for employment. We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status. #J-18808-Ljbffr Solari, Inc.