Practice Manager at Countryside Animal Clinic

Practice Mission: At Countryside Animal Clinic PC, we are dedicated to fostering a friendly and caring environment where trust between our staff and clients is top priority. We strive to support our clients and their pets through a lifetime of health and happiness. Our Practice: Countryside Animal Clinic PC has been dedicated to delivering exceptional veterinary care for dogs and cats for decades. We take pride in our personalized approach, ensuring clear and open communication between clients, patients, staff, and veterinarians. We oversee every aspect of a pet’s health. Our approach allows us to provide comprehensive, individualized care tailored to each pet’s unique needs and ensure that our clients receive the highest standard of care at every stage throughout their health journey. More About The Role: Reporting to the Regional Director of Operations, the Practice Manager manages all essential business functions in veterinary practice and supports the practice teams. The Practice Manager works in partnership with the Managing Doctor (MDVM) to ensure successful practice operations, high client satisfaction, and manage practice teams. In collaboration with the MDVM, the Practice Manager is responsible for ensuring profitability of the practice, growing the business and protecting the practice legacy. The critical focus areas include Practice Operations, HR, Marketing, Strategic Planning, and IT Management. The Practice Manager must be a strong people manager, possess great business acumen and enjoy leading and developing a team. Additionally, the Practice Manager ensures the practice has engaged and productive teams that drive high‑quality patient care and exceptional client service. Competencies: Business Acumen: Understands commercial and economic business matters; how the business works, how we make money, and how strategies and decisions impact financial and operational results. Client Service and Customer: Servicing and supporting clients with their needs or issues; ensuring all practice activities result in the highest level of client satisfaction. Keeping the client and patients at the center of everything you do. Organizing and Planning: Making plans, organizing, and structuring the work of self and others; setting priorities and establishing plans with clear goals and timeframes. Learning and Self‑Development: Developing one's knowledge, skills, and capabilities; curiosity for learning, seeking new methods and approaches, and incorporating feedback for growth. Motivating and Inspiring: Motivating and inspiring others; mobilizing the team to collectively achieve practice goals, modeling leadership behaviors that inspire team members and creating a culture where team members bring their whole selves to work. Investigating, Analyzing, and Evaluating: Critically evaluating and analyzing information or data; reviewing practice performance and opportunities to drive better results; deciding on a course of action based on alternatives. Solving and Improving: Making improvements and solving problems; approaching problem solving creatively; navigating conflict; demonstrating resilience when faced with challenges. Managing Complexity and Ambiguity: Working effectively in unfamiliar or ambiguous situations; remaining calm under pressure and demonstrating learning agility. Change Management: Managing change and supporting others through change; creating a vision for change, communicating it, inspiring others, and evaluating its effectiveness. Developing and Coaching: Building others’ knowledge and capabilities; regularly coaching and providing feedback; creating stretch assignments and delegating; intentional development planning. Cooperation and Collaboration: Cooperating with others and working as part of a team; building and nurturing relationships with key stakeholders to drive the practice’s success and leveraging strategic partnerships. Essential Responsibilities: Manages practice financial performance, putting plans in place and engaging teams around activities that drive revenue for growth. Manages practice expenses including pharmacy, supplies, labor, and facility. Ensures appropriate inventory management with a balanced stock level. Partners with MDVM to ensure accurate pricing. Provides input during annual budget planning. Creates or analyzes performance reports and generates insights to improve performance. Applies veterinary practice management knowledge to direct successful daily operations. Ensures all practice technology is appropriately working. Ensures compliance with regulatory agencies, monitoring incidents, documenting, and partnering with RDO when appropriate. Maintains practice cleanliness to support an excellent client experience. Schedules staff and patient appointments to satisfy clients and team members. Manages vendor and supplier relationships for practice supplies and equipment. Tracks employee payroll, maintains records, and resolves discrepancies. Handles accounts payable duties including processing invoices and reconciling records. Partners with MDVM to maintain a compliant medical record system. Reviews client feedback to identify opportunities for improvement and resolves customer issues. Collaborates with Heartland Marketing to develop and implement a marketing strategy aligned with practice goals, overseeing social media and community initiatives. Ensures appropriate staffing and collaborates with Heartland’s Recruiting team to fill openings. Builds and nurtures relationships with key stakeholders to drive practice success and operational efficiency. Supports the practice by working in the client reception area or assisting veterinarians if technically capable. Partners with Heartland Support Center as needed. Ensures all team members adhere to operating procedures and maintain accurate veterinary records. Ensures compliance with OSHA, DEA, EEOC, ADA, and Department of Labor regulations; develops necessary procedures. Ensures all team members complete annual compliance‑related activities, training, and safety training. Maintains confidentiality and secures employee records. Conducts annual performance evaluations, salary increases, and regular staff meetings, trainings, and activities. Partners with RDO and Heartland Human Resources to navigate employee relations and labor law issues. Conducts regular check‑ins with team members to provide tools and support for delivering great client experiences. Ensures team members are engaged and supported to remain balanced and productive. Monitors performance of each team member; rewards successful performance and manages corrective actions. Seeks support from RDO, Heartland Human Resources, or other team members to ensure team success. Ensures professional development and regular feedback for all team members. Other duties as assigned. Requirements/Qualifications: Full‑time, on‑site; ability to work weekends as needed. High school diploma or equivalent; Associate degree in applied science, veterinary technology, or business a plus; Practice Manager Certification a plus. Ability to lift patients and carry equipment up to 25 pounds; lift over 25 pounds with assistance. Knowledge of OSHA safety techniques and proper PPE use. Excellent computer skills including MS Office and office technology. Basic math and ability to calculate medication dosages. Strong communication skills. Client service experience. Benefits Offered: Paid time off Health, dental, and vision insurance Retirement benefits Bonus incentive Career and professional development Employee Assistance Program DVM Referral Program Pay Range: USD $65,000.00 - USD $70,000.00 /Yr. #J-18808-Ljbffr Heartland Veterinary Partners