Medical Receptionist - Mentor & Madison Office

Medical ReceptionistApex Skin is a physician-led and rapidly growing dermatology practice committed to delivering exceptional patient experiences. We are seeking a talented and motivated Medical Receptionist to provide front-office support and ensure smooth patient flow throughout the clinic. This role includes greeting and checking in patients, managing appointment scheduling, handling insurance verification, processing payments, and assisting with administrative tasks that support clinical operations. The ideal candidate demonstrates strong communication skills, attention to detail, and the ability to thrive in a fast-paced, team-oriented environment while maintaining professionalism and compassion in every patient interaction.Schedule:Full-time, Monday through Friday [32 hours per week]This position is based in our Mentor office four (4) days per week and requires one (1) day per week in our Madison officeOccasional Saturday mornings may be requiredSchedules are subject to change based on clinic needsFlexibility to travel to locations within a 20-mile radius to support clinical coverage as neededEssential Functions:Answer incoming calls with professionalism, courtesy, and consistent phone etiquette.Maintain knowledge of insurance plans, terminology, and verification processes.Provide exceptional customer service while greeting, checking in, and assisting patients.Assist Medical Assistants with patient-related phone calls and follow-up tasks.Schedule appointments in person, via phone, or email while optimizing provider time and patient satisfaction.Maintain and update patient accounts, including personal and financial information.Record and collect payments; process third-party claims; and follow revenue procedures accurately.Ensure confidentiality and protection of all patient information.Follow established policies and procedures and alert leadership to needed changes.Maintain a clean, welcoming, and calming reception area to reduce patient anxiety.Support team operations and contribute to collective goals.Monitor office supply levels, anticipate needs, and place orders as required.Keep reception and waiting areas cleaned, organized, and patient-ready.Manage daily schedule accuracy, including scrubbing the schedule, monitoring the wait list, and maintaining follow-up lists.Enter insurance data with accuracy and without errors.Call and document communication with patients who cancel or no-show.Verify patient insurance coverage with accuracy.Balance and close out collections at end of day.Use EMR systems, including ECW; perform scanning, data entry, and spreadsheet tracking.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Qualifications:Strong communication and interpersonal skillsAbility to multitask in a fast-paced environmentFlexibility and adaptabilityCustomer service mindset with professionalism and patient focusExcellent time management and organizational skillsAttention to detail and accuracyProficiency in basic computer applications and scheduling systemsKnowledge of medical terminologyWord processing and data entry skillsBachelor's degree or equivalent experience in a relevant field preferred2+ years of experience as a Medical Receptionist (dermatology experience is a plus)Certification as a Medical Receptionist preferred, or willingness to obtain certificationCareer Growth Opportunities:Transition into a Medical Assistant role with training and certification supportLead Receptionist or Front Office Coordinator positionsCross-training in scheduling, billing, or insurance verification Patient Services or Administrative Specialist rolesOpportunities to grow into supervisory or office management positions over timeApex Skin provides training, mentoring, and development opportunities for individuals who demonstrate skill, reliability, compassion, and a commitment to exceptional patient care.Physical Requirements & Work Environment:Prolonged periods of sitting at a desk and working on a computer, with frequent standing, walking, and movement within the officeManual dexterity for typing, data entry, and handling office equipmentAbility to speak clearly, hear callers, and interact with patients in personVisual acuity sufficient to read patient information and EMR screensAbility to occasionally lift up to 20 pounds (e.g., office supplies)Work performed in a professional medical office setting with regular interaction with patients, providers, and staffFast-paced environment requiring multitasking, attention to detail, and calm communicationExposure to cleaning supplies, office equipment, and moderate noise levelsMust adhere to all health and safety policies, including infection control standardsApex Skin Culture:Apex Skin fosters a collaborative, patient-first environment built on compassion, clinical excellence, and teamwork. We believe in a respectful and supportive workplace where employees feel valued, trusted, and empowered to contribute to exceptional patient experiences and meaningful clinical care.Employee Health & Safety Requirements:All patient-facing employees are required to provide proof of a TB test within the past 12 months and an annual flu vaccination as part of Apex Skin's employee health and safety protocols. The Hepatitis B vaccination series is also strongly recommended for clinical staff due to potential occupational exposure risks. Apex Skin complies with federal and Ohio law by providing reasonable accommodations for medical conditions or sincerely held religious beliefs that prevent vaccination. Employees seeking an accommodation should contact Human Resources for more information.Equal Employment Opportunity Statement:Apex Skin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.