Residential HVAC Diagnostic Specialist

Job Description

Job Description

Step into a day as a Residential HVAC Diagnostic Specialist

You start your morning with a stocked company vehicle, an industry-leading mobile app that maps your route, and a supportive team just a call away. Each home is a new challenge: you diagnose, repair, restore comfort, and leave customers smiling. By afternoon, you’ve solved a tricky cooling issue, offered preventative options to protect the home, and organized your parts for the next call. No on-call nights — you head home on time.

• You thrive on problem-solving — each service call is a fresh puzzle to crack.
• You love fixing things and seeing the immediate impact of your work.
• You enjoy helping people — you’re the in-home hero easing homeowner stress.
• You like being on the move — meeting customers where they are, not tied to a desk.

• Competitive hourly base rate, based on experience.
• Comprehensive medical, dental, and vision coverage — plus a $4000 annual subsidy for associates with dependents.
• 401(k) with a 100% company match up to 3%.
• Extra earning potential through performance bonuses and sales incentives throughout the year.
• Flexible schedules — no on-call rotation.
• Year-round workload supported by a broad product portfolio and cross-training.
• Expert training from Sears Technical Institute, which has trained tens of thousands of repair techs over the past 60 years.
• Peer mentoring and onboarding buddies to accelerate your growth.
• Clear advancement paths and cross-training opportunities; average tenure exceeds 12 years.
• Tools made easy: company vehicle, uniforms, specialty tools, mobile phone, and an app that reduces paperwork and provides technical support.

• Diagnose and repair residential HVAC and related appliances with precision and efficiency.
• Deliver a customer experience that consistently exceeds expectations.
• Offer value-added recommendations that enhance home cleanliness, comfort, and protection.
• Maintain an organized, well-cared-for truck and manage parts effectively.

• High school diploma or GED.
• EPA Type II or Universal certification.
• Hands-on mechanical aptitude with testing and repair tools.
• Ability to follow established procedures to ensure quality workmanship.
• Comfort using a smartphone for diagnostics and ordering parts.
• Valid driver’s license for the state where you work.

• Background & drug screen