Customer Support Intern

Who We Are Shape a bright future with TMM. Join us in supporting our military members during one of the most stressful times in anyone’s life - moving your household goods. TMM was founded in 2003 to enable Department of Defense, through a network of affiliated, trusted, qualified transportation companies, to better serve our military members. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. The Customer Support Roles There are a variety of areas within the Customer Support department to work during the summer break. Some intern positions may continue to be available in the fall. Outbound Interns will work closely with the Customer Care Advocates to help communicate via phone and email directly with military members during the packing, loading, and delivery of their household goods. Origin Services Interns will work primarily with moving agencies, military bases, and 3 rd party vendors via email to process Premove data and gain required authorizations to ensure special services are coordinated prior to the start of the packing date. Destination Services Interns will work with the military member and moving agencies via phone and email to coordinate delivery of their household goods from storage as well as specialized delivery requests. Reception Interns This individual will be the first voice a customer will hear when calling into TMM prior to forwarding the calls to the correct department for assistance. The position provides the best overall understanding of the company’s different departments and how they interact with each other. What You’ll Need Currently pursuing a bachelor’s degree OR post-graduate education 1+ years’ experiencein a customer service, sales, or office environment preferred Ability to multi-task and prioritize workload. Ability to work in a fast paced and challenging environment. Ability to handle difficult customers and situations and be able to solve problems. Pleasant and professional phone voice. Professional written and verbal communication skills. Knowledge of all Microsoft Office Programs. Ability to learn all internal computer programs. Willingness to take on additional projects/workload and maintain good synergy within the team environment. Ability to adapt and learn in a changing environment. Why You’ll Love Working Here TMM is recognized as a Jacksonville Best Places to work … for eleven years in a row! We’ve always known it, now the rest of Jacksonville does too. From purposeful work that makes an impact on service members to a company culture that empowers team members to give back to their community – TMM has a lot to be proud of! TMM provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. #J-18808-Ljbffr