Room Attendants

Room Attendant

Responsible for providing friendly, courteous service to guests every time while cleaning guest rooms in their assigned area with the intention of removing all evidence of previous guests. Attendants ensure all amenities are present and displayed in the appropriate manner. Also, must display a strong commitment to customer service through the delivery and maintenance of our service standards, safety & accident procedures, and standard operating procedures.

Clean rooms according to procedures stated in the department guidelines

Complete turn down service as assigned

Obtain cleaning supplies needed from supply room

Obtain computer printout of room assignments for their station

Sign for keys prior to starting shift

Required to empty bag on vacuum cleaner daily

At the end of shift, turn in keys, supplies, and sign computer assignment sheet to the appropriate locations

Turns in all items found in guest halls or left in check-out rooms in a timely manner

Replacing bed linens and towels

Restocking hotel food and beverages

Keeping hallways clean and unobstructed

Reporting room vacancy status

Ensuring high hygiene standards and guest satisfaction

Addressing guest queries and solving special requests

Making beds and providing clean sheets and towels

Support our maintenance team by reporting any broken, defective or missing items

Remove soiled linen from guest rooms

Performs all other related and compatible duties as assigned

Perform duties with cleaning chemicals and equipment including carpet/floor care

Perform special projects assigned by supervisors

Follow safety and security procedures

Follow all necessary safety procedures including blood borne pathogens and personal protective equipment. Must be able to identify and report safety concerns or maintenance deficiencies for proper handling

Adheres to departmental and company policies

Report all needles, blood, and other bodily fluids found to supervisor

Operates equipment, including vacuum cleaners, radio, phone, mop, and broom

Ability to push up to 50 pounds daily for the duration of shift

Must complete assignments by time projected by leadership

Complete on average between 13- 17 credits daily

Abide by leadership feedback and correct any discrepancies in assignments performed

All other task/duties assigned

HS diploma or GED

Casino/hotel experience preferred

Experience within an upscale hotel preferred

Prior experience as a room attendant preferred but not required

Demonstrated ability in maintaining consistent, high quality service levels; prior experience in supervising work units; history of developing employees who have been successfully promoted to increasing levels of responsibility; track record of managing a department that provides excellent service to guests

Must have schedule flexibility including evenings, weekends, holiday shifts and overtime, as needed

Ability to plan, organize, and complete work; take initiative logically and independently

Must be able to get along well with co-workers. Possess well-developed interpersonal skills

Ability to maintain a consistent pace throughout the shift

Receive instructions and hear inquiries from guests, clients, or staff

Ability to remain alert throughout the shift and calm during emergency situations

Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

Wage: $16.25 per hour

Ability to bend, stoop or kneel; climb, ascend and descend stairs; maintain equilibrium for a long time

Must be able to lift and carry upwards to 25 pounds

Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area

Handle sensitive situations relating to staff and guest problems, in a timely manner

Read, write, speak, and understand English

Operate in mentally and physically stressful situations

Respond to visual and aural cues

Work in cold & hot temperatures

Possibly be exposed to secondhand smoke

Job Identification 87354

Job Category Housekeeping and Laundry

Job Schedule Full time

Locations Caesars Virginia (On-site)