Software Release and Triage Engineer

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)Job SummaryComcast's RDK Post Release operations team supports the RDK software that runs on over 70 million deployed devices across video and broadband. We're the team responsible for ensuring the reliability and health of RDK software deployments across millions of customer devices. We identify, root-cause, and drive resolution of field issues while partnering across engineering, operations, and vendor teams to deliver reliability improvements that directly enhance the customer experience. If you enjoy solving real-world problems through data analysis, debugging, and collaboration, this role is for you.Job DescriptionThis position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.What You'll DoInvestigate customer-impacting field issues, identify root cause, and guide development teams toward the right fixUse strong problem-solving and debugging skills to isolate faults and resolve issues quicklyMonitor business intelligence and telemetry dashboards to catch emerging customer issues early and act on themCollaborate closely with internal engineering teams and external partners, communicating findings clearlyContribute to and follow Agile development practicesStay current with new tools, technologies, and best practices across development, data analysis, cloud platforms, and monitoringHelp scope requirements and contribute ideas to improve triage tooling and workflowsSupport and mentor teammates, sharing knowledge and best practices as you growWhat We're Looking ForExperience in software engineering, systems debugging, or technical support, with a strong problem-solving mindsetExperience with Linux and at least one programming language (C, C++, Python, or similar)Comfort working with networking concepts (WiFi, broadband, or video technologies a plus, but not required)Exposure to data analysis or monitoring tools (e.g., Elastic, Splunk, Datadog, or similar) is a plusUnderstanding of software development practices, version control, and Agile methodologiesStrong communication skills and the ability to work well with cross-functional teamsA curious, adaptable mindset — comfortable learning new tools and technologies on the jobWhat Success Looks LikeYou can independently investigate a field issue, dig into data and logs, and land on a credible root causeYou communicate findings clearly to both technical and non-technical stakeholdersYou proactively look for ways to improve how the team detects and triages problemsWhat We Expect From Everyone at ComcastPut the customer first in everything you doStay curious — learn, use, and champion our products and technologyWin as a team by collaborating and staying open to new ideasHelp drive results and continuous improvementRespect and promote inclusion and diversityDo what's right for each other, our customers, and our communitiesDisclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.SkillsBug Triaging, C (Programming Language), C++ Programming Language, Linux, Scripting, Software Debugging, Software ScriptingWe believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.Please visit the benefits summary on our careers site for more details.EducationBachelor's Degree: Computer and Information ScienceWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)Relevant Work Experience5-7 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.SummaryLocation: PA - Philadelphia, 1800 Arch StType: Full time