Remote Quality Assurance Agent-Texas, Arkansas, or Oklahoma

Job Description

Job Description

***Please apply on our website at SecuredAssist.com/Careers***

Quality Assurance Agent

Job Summary

• Monitor and Evaluate call center activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

• Maintain and update databases, scorecards, reports and documents with high degree of accuract.

• Identify accounts requiring escalations, escalating immediately if warranted.

• Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

• Demonstrate and maintain appropriate judgement with confidential information

• May perform other functions as requested by management within scope of level or occassional support of lower-level functions as business/volume needs require.

Qualifications

• Accurate data entry skills

• Strong interpersonal and communication skills.

• High integrity & professionalism with the ability in all situations to maintain a customer service demeanor.

• Self managed and focused to maintain high levels of productivity in a work from home environment.

• Ability to follow all rules, guidelines, policies and procedures in all situations.

• Ability to read, write, and speak English fluently.

Working from Home Requirements:

Home Office:

• Personal Mobile Device

• High speed internet connection with the ability to connect to your Secured Assist assigned system utilizing a connection/ethernet cable:

• The Federal Communications Commission (FCC) set the standard for broadband internet at 25 Mbps for download speeds, and 3 Mbps for upload. To be considered ?high speed? your download speed should be higher than the 25 Mbps standard, ranging anywhere from 100 to 1,000 Mbps.

Salary/Benefits

• $15.36 P/Hour + health and welfare benefit of $4.93 P/Hour

• Medical, Dental, Vision Plans available

• 11 Paid Federal Holidays

• Paid sick time and Paid vacation time

Secured Assist, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.