Patient Service Specialist

Find your calling at Mercy! Patient Service Specialist Mercy Hospital South – Physicians Office Center 10012 Kennerly Rd, Suite #204 – St. Louis, MO 63128 As a Patient Service Specialist, you’ll play an important role in creating a smooth, positive experience for patients while supporting daily clinic operations. In this role, you’ll not only manage scheduling and front-end processes, but also help support your team by sharing knowledge, leading daily huddles, and identifying opportunities to improve workflows. You’ll work closely with pre-certification teams and stay up to date on payer requirements to ensure accuracy and efficiency across the clinic. This is a great opportunity for someone who enjoys teamwork, problem-solving, and making a meaningful impact on patient care. Position Details: Key Responsibilities - Coordinate patient scheduling, registration, and insurance verification - Support and mentor other Patient Service Specialists - Assist with daily team huddles and workflow improvements - Collaborate with pre-certification teams to ensure payer alignment - Stay up to date on process changes and system updates - Communicate updates and support a positive team environment - Help maintain efficient, patient-focused clinic operations Minimum Qualifications Education: - High school diploma or equivalent Skills & Abilities: - Strong computer skills (Microsoft Office, typing) - Excellent customer service and communication skills - Ability to interact professionally with patients and team members - Knowledge of medical terminology - Experience with scheduling, insurance verification, and referrals - Strong attention to detail and ability to multitask Preferred Qualifications Experience: - 2+ years in scheduling, insurance verification, or prior authorization Additional Skills: - Epic (RC/EMR) experience preferred - Knowledge of ICD-10, insurance processes, or self-pay collections Physical Requirements - Ability to lift up to 50 lbs - Prolonged standing and walking - Ability to bend, reach, kneel, and move throughout the day Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. keyword(s): Benefits Patient Service Specialist