ABA Clinic Operations Manager

About SkyCare ABA The SkyCare team is dedicated to helping children with ASD make progressive transformations by offering customized treatment plans to meet each child’s needs. As a collaborative team, our mission is to transform as many lives as possible with hope for brighter futures. SkyCare ABA thrives on uncovering unique solutions to create extraordinary opportunities for each child we care for. By delivering high-quality, patient-centered ABA therapy services to children and their families, we are dedicated to being accessible and affordable for all. SkyCare ABA is hiring a Clinic Operations Manager! Clinic Operations Manager The Clinic Operations Manager will work independently and will partner directly with the leadership team. The role is responsible for successfully managing the day‑to‑day operations for the clinic. The two overall goals are to create the most engaging therapy experience for our students and their parents/guardians, and to create a therapy clinic brand of choice, where parents/guardians are lined up to enroll for our therapy sessions. Summary The Clinic Operations Manager will work independently and will partner directly with the leadership team. The role is responsible for successfully managing the day‑to‑day operations for the clinic. The two overall goals are to create the most engaging therapy experience for our students and their parents/guardians, and to create a therapy clinic brand of choice, where parents/guardians are lined up to enroll for our therapy sessions. Essential Duties and Responsibilities Oversees day-to-day activities of location. Identifies opportunities for process improvement and executes solutions under department leadership Manages clinic workflow and communications, including phone management, email, mail correspondence, etc. Greets families, visitors and staff members Provides ongoing daily/ monthly monitoring of staff member schedules to ensure that schedules are full and no-show rates stay low Supports and improves patient access and patient satisfaction. Listens to, and resolves, patient/ parent/ guardian complaints with professionalism and empathy Ongoing oversight of clinic supply inventory, ensuring the staff members have everything they need to provide excellent patient care, while remaining within budgetary limitations Reviews completion of daily session notes and enforces timely completion by staff members Prepares reports to track billable percentages, client cancellations, staff member absences and turnover, and other reports to aid in clinical operations decisions Coordinates new client intakes with the authorization and billing department Coordinates the timely completion of assessments for the purpose of re-authorization with the authorization and billing department Assists with site audits Employs marketing outreach to increase enrollment in clinic services Conducts clinic tours using sales and empathy skills to engage and influence parents/guardians, in collaboration with, or when clinical director is not available Schedules and manages the interview process with potential staff members Coordinates the schedule for new staff training with therapy teams to ensure all classroom and shadowing requirements are met before working independently Assists BCBAs with regularly scheduled team meetings, individual mentor meetings, and insurance peer reviews Assists in the planning of weekly training, quarterly team events and celebrations Coordinates special events, such as open house events, group parent training, and professional development conferences Acts as a role model by displaying exemplary, compassionate, and professional behavior, motivating staff members to provide excellent, patient-focused service Attends and actively participates in staff and leadership meetings Will communicate and meet with President/CEO as needed Essential Skills Excellent customer service and phone skills Welcoming/cheerful demeanor Time management skills, ability to pick up where tasks were left due to an interruption (i.e. a phone call) Office management skills or experience Proficient in MS 365 (all aspects) Quick learner of CRM software Problem solving Scheduling experience a plus Experience clinical office management: 1 year (Preferred) Applied behavior analysis: 2 years (Preferred) Clinic Management: 2 years (Required) Job Type Full-time Benefits 401(k) Health insurance Schedule 8 hour shift Work Location In person #J-18808-Ljbffr