Logistics Specialist Romeoville, IL

Formerra is a preeminent distributor of engineered materials, connecting the world’s leading polymer producers with thousands of OEMs and brand owners across healthcare, consumer, industrial, and mobility markets. Powered by technical and commercial expertise, it brings a distinctive combination of portfolio depth, supply chain strength, industry knowledge, service, leading e‑commerce capabilities, and ingenuity. The experienced Formerra team helps customers across multiple industries to design, select, process, and develop products in new and better ways – driving improved performance, productivity, reliability, and sustainability. Position Summary The Specialist, Logistics focuses on freight payment, claims and complaints. The role maintains customer satisfaction and operational excellence by efficiently managing freight, handling claims, addressing complaints, and ensuring accurate freight payment processing. Key responsibilities include periodic reporting and timely generation of ad‑hoc reports requested by the business. The specialist tracks KPI metrics versus service levels, reports gaps, and highlights improvement opportunities. Key Responsibilities Initiate and process freight claims with carriers for damaged, lost, or delayed shipments. Gather necessary documentation, including shipment details, receipts, and photographs to support claims. Consult with carriers, suppliers, and customers to track the progress of claims and ensure timely resolution. Maintain accurate records of all claims and their outcomes. Complaint Response Receive and assess customer complaints related to freight services. Investigate root causes of complaints and collaborate with internal departments to identify corrective actions. Respond to customer complaints professionally and promptly, providing solutions and reassurance. Document and track complaints for future reference. Verify freight bills and invoices for accuracy and contractual adherence. Coordinate with finance and accounting teams for timely and accurate payment processing. Resolve invoice discrepancies proactively. Maintain organized records of payment transactions and documentation. Communication and Collaboration Collaborate with internal teams – customer service, operations, and procurement – to streamline processes and prevent future claims and complaints. Communicate updates on claims, complaints, and payment processing to stakeholders. Provide regular reports on claim trends, complaint resolution, and payment status. Perform other logistics duties as required by the business. Qualifications Required High school diploma or equivalent. 2+ years of experience in logistics, distribution, or supply chain. Preferred Bachelor’s degree in logistics, supply chain management, or a related field. Disclaimers and Legal Legal authorization to work in the specified country is required. The company will not sponsor employment visas. The description indicates the general nature and level of work performed. It is not a comprehensive inventory of all duties, responsibilities, or qualifications. Formerra employs employees at will. Employees may terminate employment at any time. Equal Opportunity Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on protected characteristics. Formerra commits to a fair recruitment process. Job offers must be obtained through the company website or a legitimate job board; sensitive personal information will never be requested via email. #J-18808-Ljbffr Formerra, LLC.