Office Support Specialist

Organization Info RAMP Disability Resources & Services is a non‑residential Center for Independent Living with a mission to build an inclusive community that encourages individuals with disabilities to reach their full potential. RAMP’s work is guided by our commitments to inclusion, participation, accountability, and autonomy. Purpose of Position To perform full‑time receptionist duties for the agency, to be an information and referral source for all staff and the community, and to provide clerical support. Reporting Structure Reports directly to the Administrative Manager. Position Location Rockford, IL Primary Responsibilities Reception of visitors and incoming phone calls: Set the tone of being welcome and willing to assist anyone calling or visiting RAMP. Encourage a culture of assisting all callers/guests, no matter the request, referring them properly. Ensure kind and clear transfer to appropriate staff when a visitor or caller needs assistance. Retrieve and respond to messages from the answering system and change the greeting on the answering system as necessary. Information and referral source for the community and staff: Research and be ready to answer questions that staff, consumers, Board members, and the public may have concerning RAMP, using appropriate RAMP branding language. Be knowledgeable of or willing to research other community services and programs. Enter referrals into the database and submit them to the appropriate supervisor for delegation. Refer questions and calls to specific personnel only after you have attempted to assist the caller or visitor first. Accurately maintain and update lists and other written materials related to the position. Provide clerical support to staff: Assist in typing correspondence, statistical reports, setting up and maintaining filing systems, faxing, and telephone contacts. Track and order office supplies and submit purchase orders for approval. Assist in daily date stamping and distributing incoming mail. Keep an accurate account of all equipment loaned out and provide for the timely return of that equipment. Assist with ITAC selection, outreach and marketing: Knowledge of the ITAC program and process. Support and complete required documentation for individuals to obtain an amplified phone, device, and/or equipment. Work with Marketing Manager and Community Engagement Coordinator to set up, complete outreach and market the ITAC program. Performance Metrics: 98% of calls are transferred to the appropriate staff person with a soft transfer to include accurate and thorough case notes. Follow‑up with consumers is completed 100% of the time per policy and guidelines. No more than 2 staff and/or guest complaints about the staff’s willingness to assist or be a team player every 6 months. Required Skills / Abilities Excellent written and verbal communication skills and the ability to present information in a clear, concise manner. Exceptional interpersonal skills and the ability to work effectively as a team player. Excellent organizational skills and attention to detail. Effective time management skills with a proven ability to meet deadlines. Ability to advocate effectively and assertively with participants with disabilities and the community without controlling or inserting your own choices. Ability to advise, encourage, inform, empathize, and build trust with consumers. Ability to demonstrate creativity, take initiative, and display responsible decision‑making. Ability to ensure adequate recording and reporting of case management information. Ability to develop relationships with other agencies in the community. Ability to prioritize tasks and to ask for help when appropriate. Minimum Qualifications Personal experience with a disability is preferred. Bi‑lingual preferred. Literacy in word processing and data entry. Ability to use or learn Microsoft Office programs: Teams, SharePoint, Word, Excel, and Outlook. Ability to handle multiple tasks while maintaining organization and meeting deadlines. Professional manner in dress and when interacting with others both inside and outside of the organization. Personal experience and/or intimate knowledge of and belief in the Independent Living Philosophy. Self‑motivated. Reliable transportation and a willingness to work early morning, evening and some weekend hours, if needed. Knowledge and understanding of how having a disability is perceived by others and how it can be a barrier. Ability to utilize resources for research and connecting with other organizations or community partners. This position requires a criminal, financial and Federal background check as part of the hiring process. This check is conducted to ensure the security and integrity of our workplace and to verify the qualifications and suitability of candidates for the role. Continued employment is contingent on favorable findings. Compensation and Benefits Salaried/Non‑Exempt: 26 bi‑weekly pay dates, working 37.5 to 40 hours per week to meet results. Salary Range: based on experience $34,680 – $37,454. Supportive Work Culture: Be part of an inclusive, compassionate, and respectful work environment that values your contributions and fosters personal and professional growth. Mileage and Expense Reimbursement: All job‑related mileage and qualifying expenses are reimbursed. Full Benefits Package 2 weeks of PTO, accrued over 26 pay periods, available after 90 days. 2 weeks of sick/wellness time, accrued over 26 pay periods, available immediately, upon accrual. 14 observed holidays, including a floating holiday. Holiday Gift Week, paid time off between Christmas and New Years. 401K program with employer match, currently 3%, with ROTH option. Comprehensive health insurance coverage, partially covered by RAMP. Vision and dental insurance coverage, dental partially covered by RAMP. Life Insurance Coverage, covered by RAMP. Supplemental voluntary coverage options including Accident, Life Insurance, AD&D Insurance, Short and Long‑Term Disability, Identity Theft Protection, and Legal Assistance. Employee Assistance Program (EAP) for all family members. Performance‑Based Work Model Complete autonomy in determining how and when to meet your work outcomes, promoting a healthy work‑life balance. Work and Physical Requirements Prolonged periods of sitting/standing at a desk and working on a computer. Must be able to lift 15 pounds, at times. Accommodations Please contact RAMP directly at View phone number on click.appcast.io and ask for the HR Director. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Equal Employment Opportunity Statement RAMP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This statement applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr RAMP