Communications Dispatcher II

Salary : $89,266.12 - $108,530.24 Annually
Location : Santa Rosa, CA
Job Type: Full-Time
Job Number: 26/04-1692-OC
Department: Sheriff's Office (SHF)
Opening Date: 04/20/2026
Closing Date: Continuous
Bargaining Unit: 30


Position Information
The Sheriff's Office seeks experienced, emergency law enforcement dispatchers!

Starting salary up to $52.00/hour ($108,530/year), and a competitive total compensation package!*
Become a Communications Dispatcher II

In the Sonoma County Sheriff's Office, Communications Dispatcher IIs support both the public and law enforcement by receiving requests for information and providing pertinent data over the phone and radio. Responsibilities include:

• Monitoring radio frequencies
• Receiving and dispatching emergency and non-emergency calls from the public
• Setting priorities among competing incoming events and dispatching appropriately
• Utilizing a computer-aided dispatch system

In our 24/7 environment, Dispatchers must have the flexibility to work all shifts, including days, holidays, weekends, swings, nights, and overtime as required.

This journey-level position in the Dispatcher job series is for individuals who have completed a year of law enforcement emergency dispatch experience with a city, county, state, or federal agency. Possession of a California Commission of Peace Officer Standards and Training (POST) Public Safety Dispatcher's Certificate is highly desired.

Please note that skills and abilities testing will be conducted by the Sheriff's Office for applicants selected for an interview using This is not a P.O.S.T. test. A T-Score or pass/fail letter will not be provided by the County of Sonoma Human Resources or the Sonoma County Sheriff's Office.

Being a Dispatcher can be demanding, but for those who have the fortitude and passion for this work, you will be rewarded with camaraderie and the ability to help others during the times when they most need support. To learn more about this assignment and how we serve the community, please visit the . The most successful Dispatchers will possess many of the following:

• Significant experience working with the public and people in distress, as well as the ability to direct distressed callers through emergencies
• The ability to work swiftly, in stressful situations, to manage multiple things happening at once
• Capacity to remain calm, clear, and in control
• Excellent communication and problem-solving skills, as well as empathy and compassion
• The ability to read maps and provide clear directions
• Proficiency in basic computer programs, including Microsoft Office applications, Word, and Excel
• The ability to type quickly and accurately

What We Offer

Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including:

• Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
• Paid Time Off - Competitive vacation and sick leave accruals, and 12 paid holidays per year
• County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options
• Staff Development/Wellness - Annual benefit allowances of up to $850
• Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement health insurance/benefits
• Retirement - A pension fully integrated with Social Security
• Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment
• Additional Benefits - Excellent dental, vision, disability, life insurance, employee assistance program, professional development, and more
• Student Loan Debt Relief - County employees may be eligible for through the U.S. Department of Education

*Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the and our
The Sheriff's Office is currently recruiting to fill multiple Communications Dispatcher II positions. This Communications Dispatcher II employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment.
Application submissions require the Supplemental Questionnaire to be completed.

Minimum Qualifications
Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include graduation from high school or possession of a G.E.D, and one year of dispatch experience in a law enforcement setting comparable to Communications Dispatcher I.

Special requirement: Within one year of employment, and as a condition of probation, employees in this classification must obtain a P.O.S.T. Public Safety Dispatcher's Certificate, as awarded by the State of California, Commission on Police Officers Standards and Training (P.O.S.T.).

Special skill requirement: This classification requires the ability to type at a corrected speed of 45 words per minute.

License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.. The position advertised on this announcement does not require possession of a valid California Driver's License.

Knowledge, Skills, and Abilities
Working knowledge of: streets, roads, major buildings, and geography of Sonoma County; functions of the Sheriff's Office and other public safety agencies; applicable rules, regulations, and procedures including those of the Federal Communications Commission and their application; communications equipment; data entry techniques and computer operations; techniques for effectively working with members of various ages, ethnicities, and socio-economic groups; standard office practices and procedures, including filing and the operation of standard office equipment.

Ability to: accurately dispatch, coordinate and direct public safety equipment and personnel; speak clearly and concisely in English; operate communications equipment; operate a keyboard; react quickly, efficiently and calmly in an emergency situation, and to adopt an effective course of action; handle inquiries from the public in a courteous and effective manner; interpret rules and regulations to others; understand and follow complex written and oral instructions; keep records; and work shift schedule, including nights, weekends, and holidays.

Selection Procedure & Some Helpful Tips When Applying

• Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
• You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
• You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
• Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.

Please visit to review more detailed information about the hiring process, including the application process, examination steps, and department selection process.

Application submissions require the Supplemental Questionnaire to be completed.

Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient.

The selection procedure will consist of the following examination:

An Application and Supplemental Questionnaire Appraisal Examination (weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews.

Additional Information
Being part of the Sheriff's Office and being expected to keep the public safe requires a thorough background investigation process. This process includes an assessment of prior work history, verifying educational experiences, court reports, public records searches, and understanding past patterns relating to drug usage, financial patterns, etc. This entails gathering a significant amount of information from job candidates and speaking to former employers, friends, family members, etc. Polygraphs, drug tests, and medical and physical examinations are also part of this process. Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. This process can take anywhere from 3-5 months. Many factors are taken into consideration and one should not assume a credit issue or prior drug use is automatically disqualifying. Candidates will be given the opportunity to present mitigating information they feel should be considered. You are encouraged to be as responsive as possible while this process is taking place to help expedite the timeline, and we encourage you to stay patient and interested in this great career opportunity while this process is taking place.

You may also review the to determine the requirements for this position.

Please read the for further information.
How to Apply

Applications are accepted online at Paper applications may be submitted by person, fax View phone number on click.appcast.io), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be received by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted.

The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.

HR Analyst: AK
HR Technician: NM
Important Note: Benefits described herein do not apply to Extra Help positions.

County of Sonoma Benefits:*

These are some of the excellent benefits the County offers:

Paid Time Off: Competitive vacation accrual and sick leave accruals; additional management leave annually; 12 paid holidays; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment.

Health Plan: Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generous County contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU.

Retirement: Fully integrated with Social Security. For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit


IRS 457 Plan: Pre-tax employee contribution up to the IRS annual maximum.

Retiree Medical: County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits.

Student Loan Debt Relief: County employees may be eligible for through the U.S. Department of Education.

Plus, excellent dental, vision, disability, life insurance, professional development, and more.

For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at View phone number on click.appcast.io. Additional details about benefit and compensation packages can be found in the MOUs located at For specific information about health and welfare benefits, including plan options, coverage, and premium amounts, go to or contact the Human Resources' Risk Management-Benefits Office at or View phone number on click.appcast.io.

*Important Notes: Benefits described herein do not represent a contract and may be changed without notice.
01


How did you first learn about this opportunity?

• Careers in Government
• College or University
• County of Sonoma Human Resources Office
• Craigslist
• DiversityJobs
• Employee of Sonoma County
• Facebook
• Glassdoor
• GovernmentJobs.com
• Handshake
• Indeed
• Instagram
• Job Fair
• Latino Service Providers
• LinkedIn
• Los Cien
• POST
• sonoma-county.org/
• Start Here!
• X (Twitter)
• Veterans Services Office
• Women's Organization or Group
• Other Internet Site
• Other Publication

02


This eligible list may be used for future bilingual (English/Spanish) positions. Please indicate if you are interested in bilingual positions and your level of proficiency.

• Yes, I have basic (conversational) English/Spanish bilingual skills
• Yes, I have fluent (reading, writing, and conversational) English/Spanish bilingual skills
• No, I do not have English/Spanish bilingual skills, and/or I do not wish to be considered for a bilingual position

03


Please indicate if you would also be interested in future part-time or extra-help (temporary, intermittent, or seasonal employment) positions should they become available. Check all that apply.

• I would also like to be considered for future part-time positions
• I would also like to be considered for future extra-help positions
• I am only interested in full-time positions

04


Have you reviewed and do you understand the Sheriff's Office Drug Guidelines ? (Please note, if you do not have Internet access, you can request the drug standards packet from the Human Resources reception desk.)

• Yes
• No

05


Do you possess a California Commission of Peace Officer Standards and Training (POST) Public Safety Dispatcher's Certificate?

• Yes
• No

06


Are you a high school graduate, or do you have a General Education Development (GED) certificate?

• Yes
• No

07


Are you willing to work any shift assignments, including day, holiday, weekend, swing, night, and overtime as required?

• Yes
• No

08


Are you willing to undergo a thorough background investigation, which may include a review of criminal, employment, education, driving, and credit records, and an inquiry into your personal and social history, including any use of drugs and/or alcohol?

• Yes
• No

09


Do you possess a year of law enforcement emergency dispatch experience?

• Yes
• No

10


Please describe your one or more years of qualifying dispatch experience in a law enforcement setting. For each relevant position, include:

• Job title
• Employer/Agency name
• Dates of service (mm/yy to mm/yy)
• A description of your primary duties
• Estimated average number of emergency and non-emergency calls handled in an 8-hour shift
• Number of units for which you were responsible

Required Question