Guest Services Attendant

Job Details: Level: Entry | Job Location: Santa Rosa Entertainment - Santa Rosa, CA 95403 | Position Type: Part Time | Education Level: Not Specified | Salary Range: $18.21 - $19.12 per hour | Travel Percentage: None | Job Shift: Day | Job Category: Customer Service. Summary The Guest Services Attendant assists guests in their entertainment experience throughout the Epicenter building, ensuring their area is safe, functional, clean, and most importantly fun. Employee Perks The Poppy Bank Epicenter offers food discounts, discounts on selected games, attractions and events, free memberships for Sports City, credits for setting up your own soccer league, free pick‑up play for soccer/basketball, and more. Essential Functions Operate VR/Bowling/Laser Tag/Dark Ride/Prize Vault and other assigned areas with 100% knowledge. Greet guests in a prompt and friendly manner. Inspect Arcade/Skyzone/Guest Services/Bowling/Prize Vault and other areas to determine the need for repairs or renovations. Fill in where needed to ensure guest service standards and efficient operations. Assist guests with purchases, suggesting items in their price range and items to save for future visits. Stock merchandise, maintain proper pricing and display of products. Communicate ideas for merchandise improvement to management. Maintain cleanliness of Prize Vault, countertops, and all entertainment areas. Ensure safety of all guests on the trampolines. Answer phones, provide accurate information, take detailed messages or transfer to the correct extension. Accurately use the point‑of‑sales system to ring in guests’ game cards, reload cards, and process payments. Empty trash, spot sweep, and mop as necessary. Stock crane games and other merchandise‑based games. Keep accurate inventory numbers to ensure cost control. Create a positive team environment that provides exceptional guest service. Work with the Prize Vault Lead to brainstorm new ideas that drive guests of all ages to the Prize Vault. Ensure all equipment is kept clean and in excellent working condition. Be knowledgeable of entertainment policies regarding personnel and communicate any violations promptly. Maintain company safety, cleanliness, and sanitation standards for the entire building. Uphold the culture and standards of Santa Rosa Entertainment Company, LLC. Identify potential problems and communicate with supervisors and management to prevent negative impact on guest experience. Maintain proper stock of supplies, communicating needs or shortages with management. Perform physical tasks: lift, reach, crouch, stand, walk, and carry for long periods of time. Maintain a positive attitude. Other duties as directed. Work Environment This job operates in a building‑wide capacity. It involves working with electrical equipment, sharp knives, and other potentially dangerous equipment, which will be properly trained for. Employees are frequently exposed to hot water, potentially slippery floors, and cleaning chemicals. Physical Demands The employee is required to stand 100% of the shift, climb or balance, stoop or kneel, lift and/or move objects up to 20 pounds frequently, and occasionally up to 50 pounds, using proper lifting procedures. Reasonable Accommodation The essential duties, responsibilities, qualifications, and physical demands described in this Job Description are representative of those that must be met by a Guest Services Attendant to successfully perform the essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions so long as the accommodation does not cause undue hardship on Santa Rosa Entertainment. Qualifications Required Qualifications: Team player, willing to help teammates. Positive, maintain a positive work environment. Available to work all shifts: days, nights, weekends, and holidays as necessary. Can work in a noisy, fast‑paced environment with many distractions. Can lift and carry up to 50 lbs, and move around the facility, walking or standing 100% of the shift. Can reach, bend, stoop, mop, sweep, and clean frequently. Strong leadership skills. Strong organizational and decision‑making skills. Effective communication skills. Exceptional hygiene and grooming habits. Preferred Qualifications: Bilingual (a plus). At least six months experience in a similar capacity. Other Duties The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, and skills. Duties, responsibilities, and activities may change at any time with or without notice. Santa Rosa Entertainment is an Equal Opportunity Employer. #J-18808-Ljbffr