Software Engineer II - Salesforce

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Technical 408 Pay Range: $116,000.00 - $174,100.00 Job Description We're looking for a Salesforce Engineer to join the Student Lifecycle Services engineering team at WGU. You'll work on a large, complex Salesforce org that directly supports the student journey — from enrollment through graduation. This isn't a simple CRM. It's an enterprise platform with 300+ flows, 2000+ Apex classes, deep integrations with Banner (SIS), ServiceNow, Kafka, and other university systems, and serves thousands of internal users daily. You'll build and maintain the automation, integrations, and platform capabilities that enable WGU to serve 150,000+ students. The work matters — every flow you build, every integration you design, every performance problem you solve has a direct line to whether a student enrolls on time, gets their financial aid processed, or connects with their mentor. We use Copado for CI/CD, follow a trigger framework pattern, and deploy through a structured promotion pipeline. We value code that's readable, testable, and built with the next engineer in mind. The Salesforce engineering team operates within WGU's broader Ed Tech Engineering organization. We work closely with Product, Marketing, Operations, Enrollment, and Student Services stakeholders. The team practices Agile (Scrum). What You'll Do Design and implement complex features end-to-end (from requirements through deployment) Architect async solutions (Batch, Queueable, Schedulable) from scratch — including retry logic, error handling, and transaction boundary management Build and maintain integrations with external systems (Banner, ServiceNow, and others via REST/SOAP) Design Platform Event and Change Data Capture patterns for decoupled processing Own code quality for your team — drive reviews, test strategy, and technical debt conversations Make technical design decisions within your team's scope without needing approval Mentor SE I engineers through code reviews, pairing, and design discussions Troubleshoot complex cross-system issues (tracing failures through async handoffs and integration boundaries) Build custom LWC components for internal tools and Experience Cloud Drive improvements to the team's Copado pipeline (quality gates, conflict resolution, environment strategy) What You Bring To The Table 4–6 years of software development experience, with at least 2 years of hands-on Salesforce development with significant Apex experience Strong command of async Apex patterns — you've designed Batch/Queueable/Schedulable jobs, not just modified them Experience building REST integrations (inbound and outbound) with proper error handling Understanding of Platform Events or Change Data Capture Proficiency in SOQL optimization (selective queries, relationship queries, aggregate patterns) Experience with LWC development (composition patterns, Jest testing) Track record of owning code quality (leading reviews, establishing test patterns) Ability to make and defend technical design decisions Proficiency in at least one general-purpose language beyond Apex (Java, TypeScript, Python, or C#) Experience with software design patterns (Repository, Factory, Strategy, Observer) applied in any language — not just Salesforce-specific implementations Understanding of event-driven architecture concepts independent of Salesforce Platform Events (Kafka, RabbitMQ, SNS/SQS, or similar) Experience with API design principles (RESTful conventions, versioning, error contracts) beyond just "making callouts work" Preferred: Salesforce Platform Developer II certification (strong signal) Experience with Copado (promotions, quality gates, conflict resolution) Experience integrating Salesforce with ERP/SIS systems (Banner, PeopleSoft, or similar) Experience with Kafka, MuleSoft, or other middleware/event streaming platforms JavaScript Developer I certification Experience mentoring other engineers Experience with a modern web framework outside Salesforce (React, Angular, Vue, NestJS) Exposure to cloud services (AWS, GCP, or Azure) — even at a conceptual level Experience with containerization or microservice patterns What Success Looks Like (First 6 Months) Designing and shipping an async solution (Batch or Queueable pattern) from scratch Owning an integration feature end-to-end (design → build → test → deploy → monitor) Becoming the person your team goes to when stuck on complex Apex or governor limit issues Identifying and resolving at least one systemic quality issue (recurring bug pattern, test gap, performance bottleneck) Providing code reviews that make other engineers' work better Position & Application Details Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday. Additional Information Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at View email address on click.appcast.io. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law. In 1997, a coalition of 19 U.S. governors founded Western Governors University with a singular vision: to make higher education more accessible by offering full degree programs online. Starting small, we quickly expanded. Today, we’re one of the largest accredited online universities in the U.S. Click on the links below to learn more: Enrollment Counselor Evaluator Field Experience Roles (Part-time & Intermittent) Program Mentor Service Desk Technician Mexico Team