Senior Services Technician (PCN 021522)

Senior Services Technician

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged to Apply.

Welcome to the Department of Health. We'd be delighted to have you join our team. If you envision yourself in this role and are ready to start an exciting career with us, apply today. This position is open to Alaskan Residents only. Please check out the residency definition to determine if you qualify.

What you will be doing: You are invited to join our dynamic and mission-driven Assessment Unit team as a Senior Services Technician. In this role, you will be:

• Physically process and issue time-sensitive notifications for programs that promote independence and quality care, including Alaska's Living Independently (ALI) Waiver, Adults with Physical and Development Disabilities (APDD) Waiver, and State Plans programs Personal Care Services (PCS) and Community First Choice (CFC).
• Provide paraprofessional assistance and program information to our team and community partners.
• Collaborate with Health Program Manager 2 Assessors, clients, legal representatives, PCS Agencies, Care Coordinators, Assisted Living Homes, and other partners regarding notices and assessment scheduling.

Our organization, mission, and culture: This position is a part of Senior and Disabilities Services' Assessment Unit. Senior and Disabilities Services (SDS) promotes health, well-being, and safety for individuals with disabilities, seniors, and vulnerable adults by facilitating access to quality services and supports that foster independence, personal choice, and dignity. SDS and its partners are responsible and accountable for the efficient and effective management of services and foster an environment of fairness, equality, integrity, and honesty. SDS and its partners provide quality services designed and delivered to build communities where all members are included, respected, and valued.

The benefits of joining our team: We offer a vibrant and dynamic work environment. The work our team does positively impacts the lives of hundreds of Alaskans by facilitating access to quality and safe services for individuals with disabilities, seniors, and vulnerable adults, while allowing them to live in their community of choice. We are guided by our mission to foster dignity, independence, and personal choice. Our unit promotes learning, professional development opportunities, and a healthy work-life balance.

The working environment you can expect: This position is located in Anchorage, Alaska. Our office is in Northeast Anchorage (1835 Bragaw St Ste 350). It is near Costco, East High School, various restaurants, and a coffee shop. Parking is readily available at the building. Our team consists of 18 assessors, 3 supervisors, and currently 2 support staff who work closely and cooperatively under the direction of the Assessment Unit Manager. Our working environment is supportive and collaborative, where we believe in helping each other succeed.

Remote or hybrid work may not be available for this position due to the physical nature of the role.

Who we are looking for: The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.

To view the general description and example of duties for this job class, please go to the following link and search for Senior Services Technician: .

Minimum Qualifications: High school graduation or equivalent AND Three years of clerical experience with one year of experience in public health, health care services, senior services, medical assistance programs, health education, nursing, medical social work, health services administration, or a closely related field. Substitution: College education from an accredited college with a course emphasis in social services or a related field may substitute for the required experience.

Additional Required Information: At the time of the interview, please provide the following:

1. A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) if using to support that you meet the minimum qualifications and if not already included in your application.
2. Three (3) professional references' name, phone number, and email address with at least one (1) reference from a current or former supervisor, if not already included in your application.

Please read the information below carefully. This applies to your application submission. EDUCATION To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts) Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.

WORK EXPERIENCE When using work experience not documented in your application, please provide the employer's name, job title, employment dates, and whether you worked full-time or part-time. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position you are applying for. If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed.

MULTIPLE VACANCIES This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

APPLICATION NOTICE You can ONLY apply for this position through the Workplace Alaska website or via a hard copy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or another database, you MUST use a Workplace Alaska online or hard-copy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: .

NOTICE Questions regarding the application process can be directed to the Workplace Alaska hotline at View phone number on click.appcast.io (toll-free) or View phone number on click.appcast.io. If you choose to be contacted by email, please ensure that your email address is correct on your application and that your spam filter will permit emails from the 'governmentjobs.com' domain. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page at: