System Administrator

Information Technology VisionWe are seeking a dedicated, experienced, and energetic IT professional to join our growing Information Technology team with New Wave Group.This role is based out of our Cutter & Buck subsidiary, Dallas Fulfillment Center in Grand Prairie, TX. This position is primarily onsite, with eligibility for a hybrid schedule of one (1) remote workday per week after a successful 90-day review, based on business and support needs. Standard schedule is Monday through Friday, day shift.Reporting to the Director of IT Operations, this position contributes to centralized IT operations supporting multiple New Wave Group companies and locations throughout North America. Travel to other company locations in the U.S., Canada, and Europe is required and must possess a valid passport.Provide administration and operational support for enterprise IT infrastructure, including Active Directory, Microsoft 365, Azure, Windows and Linux servers, storage systems, virtualization platforms, patch management, backup and recovery solutions, endpoint management, and security technologies. Monitor system health, perform maintenance and upgrades, support disaster recovery initiatives, and ensure high availability, performance, and security of business-critical systems.Key Responsibilities:Administer and support Microsoft 365, Azure, and Active Directory environments, including user and group management, Exchange, security policies, multifactor authentication (MFA), Group Policy, OneDrive, Intune, Autopilot, and related identity and collaboration services.Administer Windows and Linux server environments, including physical, virtual (VMware), and cloud-hosted infrastructure across hybrid on-premises and cloud platforms.Collaborate with the Operations team to perform basic network administration, troubleshooting, and support activities.Execute and maintain patch management processes for servers, appliances, and endpoint devices, including testing, deployment, validation, and compliance reporting.Support backup, recovery, and disaster recovery solutions, including recovery testing, documentation, and automation efforts to ensure business continuity.Ensure endpoint protection and security platforms remain compliant and aligned with organizational standards.Serve as an escalation resource for complex technical issues by resolving advanced support requests and coordinating with other IT teams when necessary.Install, configure, maintain, lifecycle, and upgrade third-party server applications, infrastructure platforms, and management tools.Proactively monitor the health, performance, and availability of server, network, and cloud infrastructure using enterprise monitoring and management platforms. Implement automated monitoring, alerting, and remediation where appropriate.Contribute to technical documentation, including system configurations, deployment procedures, installation guides, and operational processes.Work independently while managing priorities and delivering results with minimal supervision.Participate in after-hours maintenance activities, infrastructure projects, system upgrades, and on-call support rotations as required.Perform other duties and responsibilities as assigned.Mindset and orientation:Maintaining a customer-first position while providing in-depth support and administration.Ability to organize, prioritize, multitask, and demonstrate flexibility in a dynamic environment.Embrace challenges, learn from feedback, and continuously improve.Education and Experience:Minimum of 5 years IT experience as a System Administrator.A college degree or an equivalent combination of education, certificates, or work experience required.Strong administration skills with M365/Azure and Network Administration.Comfortable in both Windows and Linux with exposure to scripting languages. e.g. PowerShellExperience with Meraki, Vmware environments, Ansible, is a plus.Work Environment & Requirements:Fast-paced environment supporting multiple companies and technologiesHybrid schedule: 1 remote day per week after 90 days, subject to business needsTravel required to support locations across the United States and Canada. Travel for training and/or collaboration with teammates in Europe.Ability to lift up to 40 lbs and assist with equipment setup, relocation, and disposalParticipation in hands-on IT infrastructure and deployment projectsOur Workplace: Employees shall work in a non-hostile work environment. That is, the employee is expected not to engage in any activity that unreasonably interferes with performance of any other employee, such as sexual harassment, unlawful discrimination or any other behavior that unduly demeans or intimidates another employee.Our Employees: Full Time Employees enjoy employer subsidized medical, dental and vision eligibility, Paid Sick leave and Annual Vacation leave. Employees are also eligible for participation in our 401k plan with company match and ten (10) paid holidays in a calendar year.Cutter & Buck/New Wave Group is proud to be an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. E-Verify: We verify the identity and employment authorization of individuals hired for employment in the United States.We maintain a drug-free workplace and perform pre-employment post-offer substance abuse testing, complete post-offer background check are required for all positions. A clear driving record may be required for Safety Sensitive and Sales positions.Cutter & Buck/New Wave Group is a socially responsible company. Cutter & Buck