RTO Service Delivery Hearing Officer (TSS/ATD/TD)

RTO Service Delivery Hearing Officer (TSS/ATD/TD) Title: RTO SERVICE DELIVERY HEARING OFFICER (TSS/ ATD/ TD) Opens: 7/31/2026 Closes: 8/30/2026 Authority: TA Department: Labor Relations Division/Unit: Labor Relations Reports to: Senior Director, Labor Relations Location: 2 Broadway, Manhattan Hours of Work: Days (Monday-Friday), (RotatingThursdays until 7PM) This position is open to all NYCT Train Transit Service Supervisors, Assistant Train Dispatchers and Train Dispatchers. This is a confidential position. Compensation Note: You will maintain your current rate of pay. Responsibilities The incumbent will handle labor relations issues/related functions under the auspices of the Office of Labor Relations. These functions include, but are not limited to: Serving as Step I Hearing Officer/Step II Management Representative in disciplinary cases Serving as Step I Contract Grievance Hearing Officer/Step II Management Representative Advising Service Delivery supervision/management on disciplinary matters Reviewing field Disciplinary Packages and advising management regarding necessary documentation Updating electronic databases Performing other functions as required Education and Experience Five (5) years of Service Delivery experience, two years of which must be in the capacity of a permanent Transit Service Supervisor, Assistant Train Dispatcher or Train Dispatcher; or An associate degree/higher in Labor Relations, Public Administration, Transportation, or other related field with five (5) years of Service Delivery experience, including a minimum of one year as a permanent Transit Service Supervisor, Assistant Train Dispatcher or Train Dispatcher, or A satisfactory equivalent of education and experience. Desired Skills Candidates should also attach a cover letter as part of their resumes. Knowledge of NYCT Rules, Regulations, Labor Agreements, Policies and Procedures Proficiency in Microsoft Suites (Outlook, PowerPoint, Word, Access and Excel), PeopleSoft and related applications. Selection Method Based on evaluation of education, skills, experience and interview. All appointments, with the exception of Department of Subways’ employees on MaBSTOA payroll, will be made on the NYCT payroll. Other Information Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”). MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply. To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. This requirement applies to candidates applying to internal/lateral postings within the same title. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct. #J-18808-Ljbffr Metropolitan Transportation Authority