Team Leader / Shift Leader

At Chick-fil-A Lincoln Park, Team Leaders play a critical role in shaping our culture, developing people, and delivering an exceptional guest experience every day. This role is designed for individuals who lead by example, care deeply about others, and take ownership of results.

Team Leaders work directly with Directors and the Owner-Operator to lead shifts, coach team members, and ensure excellence in food quality, service, and hospitality. This is a hands-on leadership role with clear opportunities for growth into higher leadership positions.

Position Type

• Full-Time and Part-Time (20-30 hrs) Leadership Roles Available

What We Offer

• A people-first leadership culture focused on growth and development
• Direct coaching and mentorship from Directors and the Owner-Operator
• Clear pathways to advance into Director-level leadership roles
• Competitive pay and leadership incentives
• Flexible scheduling and Sundays off
• Scholarship opportunities
• Leadership training that builds real-world skills in communication, accountability, and operations
• The opportunity to lead in a restaurant deeply invested in the Lincoln Park community

Key Responsibilities

• Coach, train, and develop team members in real time using clear expectations and positive accountability
• Lead and manage shifts by setting the tone for excellence, urgency, and hospitality
• Ensure food safety, quality, speed, and accuracy standards are consistently met
• Execute daily operational plans and support business goals for the shift
• Support staffing, break management, and shift deployment
• Model Chick-fil-A standards in appearance, professionalism, and service
• Address guest concerns with care and confidence, ensuring recovery and satisfaction
• Communicate clearly with Directors regarding staffing, performance, and operational needs
• Uphold Chick-fil-A Lincoln Park policies, procedures, and values
• Assist with opening and closing duties as assigned

Leadership Expectations

• Lead with integrity, humility, and confidence
• Be present, engaged, and supportive during shifts
• Take ownership of results and continuously look for ways to improve
• Create a safe, positive, and motivating environment for team members
• Hold yourself and others accountable to high standards

Qualifications

• Prior leadership or supervisory experience preferred (restaurant or hospitality experience a plus)
• Strong communication and interpersonal skills
• Ability to coach, motivate, and lead a diverse team
• Calm and effective under pressure in a fast-paced environment
• Reliable, punctual, and detail-oriented
• Flexible availability, including nights and weekends
• Ability to stand for long periods and lift 30–55 lbs as needed

About Chick-fil-A Lincoln Park

Chick-fil-A Lincoln Park is locally owned and operated by an independent Owner-Operator who is committed to developing leaders, serving the community, and building a culture rooted in care, excellence, and growth. We believe leadership is influence, and Team Leaders play a vital role in helping our team and our community thrive.

Most Chick-fil-A® restaurants are operated by independent franchised business owners who make their own employment decisions and are responsible for their own employment practices.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.