Office Assistant I- DSS*

Overview The Orange County Department of Social Services has an opening for an Office Assistant I. The role involves performing administrative and clerical duties in support of the Department of Social Services. Responsibilities include providing customer service to the public, offering office support to staff, assisting walk‑in customers and callers, entering data, ensuring necessary paperwork is completed, maintaining records, and serving as backup support for other agency services such as the Employment Services Café. Responsibilities Good knowledge of modern office practices and equipment, proper English usage, vocabulary, punctuation and spelling, and basic mathematics. Knowledge of database software for maintaining records, preparing reports, and conducting correspondence. Understanding and application of confidentiality guidelines to customer information and records. Organize and maintain efficient filing systems. Customer‑focused service, adept at problem solving and collaborative work. Gather and document information. Prioritize tasks and multi‑task with frequent interruptions while under pressure. Public and interpersonal relations, communicating orally and in writing. Perform mathematical calculations. Initiate duties without direct supervision. Use independent judgment for routine tasks and plan, organize, and prioritize daily assignments. Assist others as necessary. Learn and utilize new skills to improve job performance and efficiency. Work under stressful conditions and react calmly and quickly in emergency situations. Maintain positive customer‑focused relationships with co‑workers, supervisors, agencies, the general public, and all other internal and external customers. Use computer applications such as spreadsheets, word processing, calendar, e‑mail, and database software. Demonstrate sound judgment; integrity; resourcefulness; accuracy; thoroughness; and physical condition commensurate with the demands of the position. Minimum Qualifications High School diploma or GED equivalency AND at least one (1) year of experience working in a front office providing customer service and performing clerical functions. OR completion of two (2) years of college coursework. Preferred, but not required, bilingual ability. Special Requirements Possession of or ability to obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated. Additional Expectations In case of an emergency, participation in preparedness and response operations, and critical agency needs may be required. Employees may be required to fill a temporary assignment in a role different from standard duties, work hours, or location. May be required to serve in shelters during natural and man‑made disasters, including overnight and weekends. All offers of employment are conditional upon successful clearance of an SBI background check and other required pre‑employment testing and screening, including drug testing when required. Equal Opportunity Employment Orange County is an Equal Opportunity and affirmative action employer. #J-18808-Ljbffr Orange-County,-Nc