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Donation Door Attendant

Goodwill Industries of Southwest Florida

Cape Coral, FL
Job Title: Donation Door Attendant

Location: 3226 Del Prado Boulevard South, Cape Coral, FL 33904

Employment Type: Part-Time / Hourly


Goodwill Southwest Florida is seeking a Donation Door Attendant to serve as a front-line representative of the organization while receiving, recording, and sorting donated goods through the Kaizen system. This position provides excellent customer service to donors, maintains a clean and safe donation area, and ensures donations are processed according to established procedures and guidelines.

Key Responsibilities:

  • Greet donors and customers with a friendly demeanor, eye contact, and excellent customer service.
  • Receive donations by loading items from donor vehicles into hoppers, recording donations, and providing donation receipts.
  • Evaluate donations using established guidelines and tactfully communicate when items cannot be accepted.
  • Thank donors for their contributions and maintain courteous interactions at all times.
  • Maintain clean, neat, and debris-free donation areas both inside and outside the facility.
  • Sort donations using the current Track Method and follow all RAW/Outlet sorting and labeling guidelines.
  • Properly sort and place pulls, outlet merchandise, recyclable commodities, and other materials into designated containers, hoppers, Gaylords, totes, or assigned locations to support aftermarket operations and minimize disposal expenses.
  • Remove unsafe pallets and Gaylords from service and safely load and unload storage trailers.
  • Follow all safety policies and procedures, including the use of required personal protective equipment (PPE).
  • Practice all aspects of the company's customer service program.
  • Follow all company policies and complete required training programs.
  • Maintain regular attendance and punctuality according to assigned schedules.
  • Perform processing, cleaning, fixture and equipment support, and other store-related duties as assigned by supervisors.
Qualifications:
  • High school diploma or equivalent preferred.
  • Retail and/or stock handling experience preferred.
  • Ability to communicate effectively verbally and in writing.
  • Ability to stand for extended periods of time and independently stoop, bend, kneel, push, and pull.
  • Ability to use a donation tablet.
  • Ability to frequently lift at least 40 pounds and occasionally team-lift up to 100 pounds.
  • Ability to exercise good judgment, patience, and understanding while providing excellent customer service.
  • Ability to occasionally work outdoors in varying temperatures and weather conditions.
  • Ability to work in a fast-paced environment.
  • Ability to work a flexible schedule.
Why Goodwill?
  • Mission-driven nonprofit organization
  • Collaborative leadership team
  • Opportunity to impact and change lives across Southwest Florida
Benefits & Perks
  • Medical, dental, vision insurance
  • 403(b) retirement plan
  • Paid time off (PTO) and paid holidays
  • Employee Assistance Program
  • Employee discounts
  • Tuition reimbursement
Apply
Vacancy posted 2 days ago
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