Customer Service Representative

Join a Growing Industry Leader

Are you a customer-focused professional who thrives in a fast-paced environment? We are seeking a Customer Service Representative to serve as a key liaison between customers, sales, logistics, and production teams. This role is ideal for someone who enjoys building relationships, solving problems, and ensuring a seamless customer experience from order placement through delivery.
What You'll Do

• Build and maintain strong relationships with customers through professional and responsive communication.
  
• Manage customer inquiries related to orders, inventory, pricing, lead times, shipments, and delivery schedules.
  
• Process and maintain customer orders accurately within company systems.
  
• Coordinate with internal departments including Production, Logistics, Finance, Quality, and Sales to ensure successful order fulfillment.
  
• Monitor order status and proactively communicate updates, delays, and changes to customers.
  
• Resolve customer concerns and complaints by identifying effective solutions and following through to completion.
  
• Assist with freight coordination, including Full Truckload (FTL) and Less-Than-Truckload (LTL) shipments.
  
• Maintain accurate documentation of customer requirements, pricing, shipping instructions, and special requests.
  

What We're Looking For

• 2+ years of customer service, order processing, sales support, or inside customer support experience.
  
• Strong verbal and written communication skills.
  
• Excellent organizational and multitasking abilities.
  
• Professional, customer-first mindset with exceptional attention to detail.
  
• Ability to manage multiple priorities in a fast-paced environment.
  
• Experience with Microsoft Office Suite.
  
• SAP experience is strongly preferred.
  
• Experience supporting customers within a manufacturing, distribution, logistics, or industrial environment is a plus.
  

Why You'll Love This Opportunity

• Collaborative and supportive team environment.
  
• Opportunity to work cross-functionally with multiple departments.
  
• Dynamic role with a direct impact on customer satisfaction and business success.
  
• Stable organization with growth potential.
  
• Competitive compensation and benefits package.
  

Ideal Candidate

The successful candidate is a proactive problem-solver who enjoys building relationships, communicating with customers, and ensuring every order is handled accurately and efficiently. If you take pride in delivering exceptional service and thrive in a team-oriented environment, we'd love to hear from you.

Apply today to learn more about this exciting customer service opportunity.

Pay Details: $50,000.00 to $60,000.00 per year

Search managed by: Andrea Conrad


Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.