Customer Service Representative

About Blue Truck

Blue Truck is a national furniture logistics company redefining delivery for big, high-value purchases like sofas, beds, and dining tables. We provide white-glove, in-home delivery for some of the fastest-growing furniture brands in the country, combining smart logistics with a seamless customer experience.

Founded by a team with backgrounds at high-growth startups like Uber, we use technology to modernize the furniture supply chain-so brands can focus on selling great products while we handle delivery.

We're growing quickly, with a coast-to-coast network and a strong reputation for service. This is an opportunity to join early, contribute meaningfully, and grow with the company.

What You'll Do

You'll play a critical role in our day-to-day success. You'll be on the front lines working directly with our customers and partners, ensuring smooth deliveries and top-tier service. Responsibilities include:

• Answer inbound phone calls, text messages, and emails from customers about their deliveries.
• Confirm delivery dates and provide real-time updates on delivery crew ETAs.
• Troubleshoot problems on the spot using our internal systems and tools.
• Communicate with customers, shippers, and our internal ops team to keep everyone on the same page.
• Help with general office tasks like welcoming visitors, keeping supplies stocked, and keeping the workspace organized.

What we're looking for:

• Tech-Savvy: Comfortable with computers and common office software (Google Workspace), and able to touch type
• Problem Solver: Curious and resourceful, with a strong desire to dive into challenges and find solutions
• Quick Learner: Able to pick up new tools quickly (e.g., Airtable, Front, internal logistics systems)
• Strong Communicator: Clear and confident on the phone, with excellent written communication skills
• Professional & Reliable: Poised under pressure, highly organized, and dependable.

This is a full time, in office position in Norcross, GA. Schedule is:

• Mon-Fri (in office): 8:30a - 5:00p
• Hours may adjust occasionally based on the needs of the business. Saturday work may be required.