Dispatcher

Job Opportunity At SuperCare Health

Improving the lives of those with chronic care diseases while providing solutions to our customers.

Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

Essential Duties

Under the general supervision of the BM, The Dispatcher is responsible for preparing the daily route, assisting with pulling necessary equipment, providing Estimated Time of Arrivals to fellow team members.

Responsibilities

• Reports to work daily and is ready to work at the scheduled start time
• Works Saturday assignment as needed or scheduled
• Route work orders that need to be delivered
• Ensure each order is printed with necessary forms from Delivery Track
• Review and correct "All Bad" orders from previous day or cancelled tickets.
• Ensure grid is being monitored every 10-15 minutes throughout the morning and day.
• Responsible for the daily monitoring of PST's through Delivery Track
• Assist and confirm team members are using phone app correctly and communicating back to dispatch on all orders needing attention
• Responsible for communicating with fellow team members on a regular basis on incoming or pending orders
• Responsible for keeping track of all calls that are answered; that are work order/ccs related.
• Responsible for checking call log at the end of the day to ensure all items were handled accordingly
• Assist Customer Service in trouble-shooting patient's call that are equipment/ETA related
• Provide and update Customer Service, Resp. Account Exec., Care Coordinator, an Referrals, on ETA's
• Ensures all paperwork from Courier Drivers, for deliveries made the previous day is received and accurate prior to scanning in to FileBound
• Performs any other duties that may be requested by Supervisor or Management (i.e. performing duties as a Patient Service Technician)
• Understand and adheres to all of SuperCare Health company policies
• To remain knowledgeable to date on all products
• Maintain a professional, safe, and clean work environment

Education and or Experience

• Graduate from Accredited College in Business or Accounting
• Team player-ability
• Reliable and Responsible
• Detailed oriented
• Strong organizational skills

Benefits

• Medical
• Dental
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.

Perks

• Paid Training
• Paid Time Off
• Sick Time
• Use of Company Vehicle
• Growth Opportunities
• Employee Referral Reward Program
• Employee Discount Program

Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests

What SuperCare Health is About

SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.

Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.

We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.