Veterinary Receptionist

Veterinary ReceptionistLocation: West Springfield, MA Schedule: Full-Time Compensation: $20–$24/hour + Shift Differential Veterinary Emergency & Specialty Hospital (VESH) in West Springfield, MA is hiring a Veterinary Receptionist to join our Emergency and Specialty team. This full-time Client Liaison opportunity is ideal for someone who enjoys client communication, problem-solving, and creating a supportive experience for pet owners during important moments. As a Veterinary Receptionist at VESH, you'll be the first point of contact for clients entering our hospital while working closely with doctors, Veterinary Technicians, and support teams to provide exceptional client and patient care.Compensation$20–$24/hour based on experience and skillsShift Differential: +$2/hour for shifts worked between 4:00pm–12:00amFull-Time Benefits:Continuing Education + Free VetBloom access (RACE-approved CE)Paid Shoe Stipend & Scrubs provided (free to you!)CVT/LVT/RVT license reimbursementRECOVER Training for advanced CPR skillsVeterinary Technician Education Sponsorships + VTNE reimbursement + VTS Support16-Week VTNE Study GroupProfessional Development AssistancePTO + Sick TimeEmployee Referral Bonuses + Employee Pet Discount + Immediate Family Pet DiscountAccess exclusive financial benefits to help you save on student loans, mortgages, and personal loansNVA Pet Resort Discount + Pet Insurance DiscountMedical, Dental, Vision + HSA/FSA OptionsInsurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity401(k) with employer matchEmployee Assistance ProgramScheduleFour 9-hour shifts per weekResponsibilities As a Veterinary Receptionist, you'll help guide clients through every step of their visit while supporting communication between medical teams and hospital operations. Key responsibilities include:Welcome clients and pets with warmth, professionalism, and confidenceServe as the first point of contact for incoming calls, walk-ins, and hospital inquiriesGather accurate client and patient information during intakeSupport the client journey from check-in through invoicing and discharge communicationHelp clients understand estimates, charges, and next steps in their pet's careCoordinate triage for walk-in patients by communicating with nursing staff for evaluationsRelay information between clients, doctors, technicians, and hospital leadershipManage RDVM calls, faxes, and referral communicationSupport front desk operations including financial transactions and medical record managementMaintain a calm, organized reception environment while prioritizing an exceptional client experienceQualifications We're looking for someone who brings strong customer service skills, excellent communication, and genuine compassion to every interaction. Qualifications:Previous receptionist, customer service, or client-facing experience requiredVeterinary, emergency hospital, or medical office experience strongly preferredStrong communication skills with the ability to explain information clearly and compassionatelyAbility to remain calm and confident in a fast-paced or emotionally charged environmentExceptional organizational skills and attention to detailComfortable multitasking and prioritizing responsibilities throughout a busy shiftStrong relationship-building skills with clients, teammates, and referring veterinary partnersFluent English speaking and reading skills requiredAbout Veterinary Emergency & Specialty Hospital (VESH) We are a 24-hour, VECCS Level 2 Certified, state-of-the-art Emergency + Specialty veterinary hospital. Like human medical specialists, VESH supports primary care veterinarians with the evaluation and treatment of pets affected by trauma, chronic issues, serious illness, or unusual disorders requiring advanced training, while also providing critical and emergency veterinary care. We offer a variety of specialty services including Advanced Imaging (CT), Internal Medicine, Surgery, Medical Oncology, and Emergency and Critical Care. At VESH, you'll join a collaborative team committed to exceptional medicine, compassionate care, and continued learning. Every role in our hospital contributes to improving the lives of pets and the families who love them.Surrounding Areas Our hospital is located in West Springfield, MA, and draws talented veterinary professionals from throughout the region, including:Springfield, MA & Chicopee, MAHolyoke, MA & Longmeadow, MAAgawam, MA & Northampton, MAAmherst, MA & Enfield, CTSuffield, CT & Hartford, CTThis location offers access to a broad veterinary talent market across Western Massachusetts and Northern Connecticut.About Ethos Veterinary Health Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need. VRC Malvern