Senior Service Manager

Job Description

Job Description

Description:

ROADHOUSE CINEMAS OFFERS 

FREE MOVIES, POPCORN & SODA!

The Position: Service Manager

The Senior Service Manager is to oversee all front-of-house food and beverage operations, including the bar and concessions departments. This position is responsible for ensuring exceptional guest service, efficient operations, inventory control, staff development, food safety, and profitability. The Service Manager directly supervises bartenders and concession employees and serves as Floor Manager when the General Manager or Assistant General Manager is unavailable. This position is expected to be highly visible on the floor, leading by example and providing hands-on support during peak business periods.

Service Manager duties include:

• Ensures guests receive exceptional hospitality throughout the lobby, bar, and concessions. 
• Resolves guest concerns professionally and promptly. 
• Coaches employees to deliver consistent RoadHouse service standards. 
• Maintains building cleanliness and presentation throughout assigned areas. 
• Provides hands-on leadership during peak business periods.
• Oversees recruitment and hiring of service and concession staff. 
• Enters new hires into the current company time and attendance and POS systems. 
• Recruits, interviews, hires, and onboards bartenders and concession staff. 
• Oversees daily operations of the combined bar and concession areas. 
• Ensures all food and beverage stations are fully stocked, clean, organized, and operating efficiently. 
• Monitors product quality, portion control, presentation, and food safety standards. 
• Approves guest refunds, voids, and other POS adjustments within company policy. 
• Ensures all concession and bar equipment is maintained and operating properly. 
• Coordinates maintenance requests when equipment repairs are needed.
• Oversees beverage, food, candy, concession product, and disposable inventory. 
• Places inventory orders while maintaining proper stock levels. 
• Completes weekly inventory reports and food cost calculations. 
• Monitors waste, spoilage, and theft prevention. 
• Maintains liquor inventory and liquor book. 
• Monitors cash handling procedures throughout bar and concession operations. 
• Ensures proper GL coding and invoice accuracy where applicable.
• Ensures all bartenders and concession employees maintain current Food Handler and Title 4 certifications. 
• Ensures compliance with all liquor laws and food safety regulations. 
• Maintains training records. 
• Develops promotions and contests that increase food and beverage sales. 
• Coaches suggestive selling techniques. 
• Monitors labor and food costs. 
• Identifies operational improvements to increase profitability.
• Other duties as assigned

Must have the following qualifications:

• Management experience, preferably in the restaurant industry.
• Basic math skills, effective writing and communication skills.
• Must obtain Title 4 certification and Food Handlers Card within 30 days of hire.
• Must be 19 years of age or older.

Come join the fun!

Open 365 days a year, Roadhouse Cinemas offers an extraordinary restaurant & an impressively creative full bar featuring high quality wines and craft beers, and overwhelmingly comfortable recliners! Plus, our staff gets to see new movies before anyone else!

RoadHouse Cinemas is proud to be an equal opportunity employer. We are committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, gender identity, disability, veteran status, sexual orientation, citizenship, national origin or any other legally protected status. E-Verify.

Benefits and Perks:

This position offers competitive compensation, medical, dental and vision benefits. Perks, of course, include free movies and discounts on food and drinks! 401(k) offered after one year of employment.